Event Guest Services Staff - Texas Trust CU Theatre Grand Prairie

A Brief Overview

The Usher/Ticket Taker is responsible for providing excellent customer service at all events, guiding guests, scanning tickets, greeting guests, assisting with seating, controlling access points, and assisting guests when issues arise.

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
• Display a calm and attentive demeanor when rectifying issues with guests.
• Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
• Control access points to prevent unauthorized entries.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.

• A minimum education level of:
  High School Diploma or its equivalency.
• A minimum of 0-1 years of related work experience.
• Able to work efficiently in a fast‑paced environment.
• Able to remain in a stationary position, often standing for prolonged periods.
• Able to frequently ascend/descend stairs.
• Able to work in/around loud environments.
• Exemplify a strong commitment and willingness to provide excellent customer service.
• Maintain a neat, clean and professional appearance.
• Possess strong interpersonal and communication skills.
• Sound judgement; abletomake sound decisions.
• Available to work evenings, weekends, and holidays.

$13.50 - $17.00 p/h

This position is not eligible for a bonus under the current bonus plan requirements.

Part‑time:
This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description, whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.