Customer Support Representative – MRO​/Aerospace | Onsite in Grand Prairie, TX

Customer Support Representative - United States, Grand Prairie - 183984 | Safran.

Safran is a global leader in aerospace technology and innovation, powering progress and reliability for customers worldwide. We are seeking an experienced Customer Support Representative with a strong background in MRO (Maintenance, Repair, and Overhaul) or the aerospace industry to join our Grand Prairie team. As a key member of our customer service organization, you’ll play a vital role in supporting our clients throughout the repair and aftermarket process—ensuring mission-critical orders are delivered on time and with excellence.

• Competitive health benefits: medical, dental, vision, and life insurance for you and your loved ones
• 401(k) plan with immediate vesting and generous company match
• Annual performance bonuses
• Ongoing professional development, training, and exposure to advanced aerospace technologies
• Diverse, collaborative work environment: blend of office and operational engagement
• Global impact with local opportunity for career advancement

• Act as the primary liaison for aerospace/MRO customers, managing the full lifecycle of repair orders and aftermarket support
• Respond to inquiries regarding MRO services, spare parts, quotes, pricing, lead times, and order status
• Process orders, RFQs, and repair requests accurately and efficiently in SAP and CRM systems
• Coordinate with logistics, planning, repair shops, and quality teams to ensure timely, high-quality fulfillment of customer requirements
  
  What We’re Looking For:
  • Minimum 2 years of hands-on experience in MRO operations, aerospace aftermarket, or aerospace logistics (required)
  • Associate’s or Bachelor’s degree in business, supply chain, aviation management, engineering, or equivalent work experience
  • Experience managing customer accounts and resolving complex technical issues within the aerospace sector
  • Proficient in ERP/CRM software (SAP strongly preferred) and Microsoft Office tools
  • Solid knowledge of incoterms, international trade compliance, and export control
  • Strong attention to detail and organization; able to manage multiple priorities and tight deadlines
  • Excellent written and verbal communication skills
  • Problem-solving mindset and ability to work well under pressure
  • Collaborative team player committed to continuous improvement and customer satisfaction
  • Basic technical knowledge of aircraft components is a plus
  • Occasional travel (up to 5%) between Grand Prairie, TX, and other sites
  • Split office/operations work environment
  • Ability to lift up to 10 lbs may be required