Will Call Attendant

General Definition:

Promote positive customer relations by providing a full range of informational services to patrons upon entry to the facility in a friendly, professional manner.

Essential Job Functions:

Greets customers upon entry to simulcast facility, grandstand, or any other designated area where customer’s entry or patronage is required in a friendly, professional manner.

Furnishes information (both printed and verbal) regarding all customer-related services provided throughout the facility.

Provides direction to groups scheduled for specific events regarding all informational services and products.

Approaches all encounters with guest and employees in a friendly and service-oriented manner.

Monitors guest for problems and reports any such findings to Department Manager.

Maintains and completes all opening/closing duties according to procedures set forth within the department.

Dependability, good attendance, and occasional overtime required.

May be required to work evenings, weekends, or holidays as scheduled.

Have the ability to accomplish a multitude of duties as assigned

Performs other duties as assigned.

Education:

High school diploma or GED

Knowledge, Skills and Abilities:

Requires excellent communication skills, basic math and reasoning ability under extreme public scrutiny.

Detail-oriented and able to perform multiple tasks as assigned.

Excellent customer service and cash handling skills required.

Must be able to communicate fluently in English and to follow instructions as given.

Bilingual a plus.

Data entry skills a plus.

Training:3 – 6 months of cash handling experience preferred.

Licenses/Certifications/Other:

Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions.

Physical Requirements:

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strength:

Sedentary to medium workload

Stand, sit and walk consistently

Will be required to lift up to or over 20lbs or exert occasionally over 50lbsMovement:

Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach

Will use office equipment

Driving motor vehicles as needed

Auditory:

Frequently speak and articulate

Noise levels will be varied from moderate to heavy machinery

Environmental:

Exposure to weather and extreme elements are minimal

Minimal exposure in close proximity to horses

Consistent exposure to spoke filled environment
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