Customer Service Representative
Job in
Grand Prairie, Dallas County, Texas, 75051, USA
Listed on 2026-08-29
Listing for:
Wheeler Fleet Solutions
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Posted Wednesday, August 26, 2026 at 4:00 AM
SUMMARY:The overall purpose of the Customer Service role is to process all aspects of customer service and providing sales team support. The purpose of this position is to represent Wheeler in a professional and expert manor as a supplier, information resource and customer service-oriented company.
DUTIES & RESPONSIBILITIES:- Responsible for taking customer calls and required follow up
- Place/coordinate customer orders as needed
- Process customer emails
- Attempts to increase customer experience
- Work with customer to determine proper stocking levels
- Follow-up with customers on same day of original call
- Be able to realize research limitations and properly forward calls to the research department
- Evaluate and convey part quality concerns to appropriate department or leaders
- Document, monitor and resolve customer complaints/escalate customer issues to management as required
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