Customer Service Representative

## Customer Service Representative Apply locations:
OPS - Pollock Orora Corporate TXtime type:
Full time posted on:
Posted Todayjob requisition :
R31884

HYBRID ROLE BASED OUT OF OUR GRAND PRAIRIE OFFICE
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* Job Purpose:

** Our Customer Service Representative will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.
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* Job Responsibilities:

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* ● Communicate with allocated customers to develop a new relationship as well as foster existing ones.  
● Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention  
● Act as the first point of contact for resolving customer queries and complaints  
● Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking  
● Develop a relationship with sales team by being proactive and offering creative solutions  
● Participate in training of system enhancements, applications, products, and new processes.  
● Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.  
● Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs  
● Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel  
● Perform other duties as assigned  
** Additional Responsibilities &

Qualifications:

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* ● Able to plan, organize, and prioritize with minimal supervision.  
● Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.  
● Proficient computer and technical skills.  
● Decision-making skills and independent judgment.  
● Ability to manage customer challenges in a professional and decisive manner.  
● Customer service experience preferred.
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* Work Experience:

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* ● 1-3 years of related job experience.### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ###
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* Education:

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* ● Bachelor's Degree Preferred### ###
● High School Diploma/GED### ### ### ### ### ### ### ###
** What We Offer
*** Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
* Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
* Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
* Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.  
** About Veritiv
** Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides Jan San, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit  and connect with the Company on Linked In.### About Us
** Veritiv Corporation**, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global…