Specialist, CPD Client Services

• Provide exemplary customer service and support for Wholesale CPD accounts through email and call-center activities
• Manage and maintain front-end custom client websites and back-end reporting and analytical tools
• Launch, monitor, and maintain high levels of customer web-to-print satisfaction
• Act as the day-to-day intermediary between Wholesale accounts and CPD Service Delivery Teams, including RPC, NAR, Outsource Services, and 3rd Party Partners
• Partner with CPD’s RPC to identify outsourced and warehoused products and trends associated with transitioning to in-house digital production
• Provide custom reporting and basic performance analytics for program accounts
• Work with CPD Operations Teams to manage Wholesale customer projects and ongoing programs
• Coordinate with CPD third-party vendors and suppliers on complex projects and programs
• Handle or assist with special projects as needed

• Associate's degree or equivalent experience
• Business area of study
• Minimum 2 years of experience
• Minimum 3 years of Sales or Customer Service Experience
• Proficiency in MS Office applications, industry-standard web browsers, and Intranet applications such as the Store Portal
• Data entry
• 10-key by touch
• Email, IM, and Microsoft Suite, including Word and Excel
• Proper grammar, spelling, pronunciation, and punctuation
• Ability to manage multiple priorities with a high degree of accuracy
• Professional, conscientious, tolerant, patient, organized, and team-player attributes

Demonstrates strong customer service and support capabilities, with proficiency in managing client relationships and providing analytical reporting. Skilled in coordinating projects and collaborating with various teams to ensure high levels of customer satisfaction.

• Customer Service Experience
• Data Entry
• MS Office Proficiency
• Project Management
• Analytical Reporting

• Data Entry
• 10-Key By Touch
• Email Communication
• Microsoft Word