Customer Service Representative

Job Summary

We are seeking a Pharmacy Customer Service Representative for a direct hire, remote inbound call center opportunity supporting members, pharmacies, and healthcare providers. This role is ideal for a dependable customer service professional who enjoys helping people, solving problems, and working in a structured healthcare support environment.

As a Pharmacy Customer Service Representative, you will assist callers with prescription benefits, pharmacy services, billing, eligibility, claims, authorizations, and medication delivery questions. You will receive structured training, company-provided equipment, and ongoing support from leadership to help you succeed in a fast-paced customer care setting. This is a great opportunity to build experience in pharmacy benefits, healthcare customer service, and call center operations while working remotely.

• Handle high-volume inbound calls from members, pharmacies, and healthcare providers.
• Assist callers with prescription benefits, home-delivery medications, billing, payments, eligibility, coverage, claims, authorizations, and delivery questions.
• Research and resolve customer issues using multiple computer systems and internal resources.
• Accurately document customer interactions, call details, follow-up needs, and resolution steps.
• Use active listening, probing questions, and problem-solving skills to support first-call resolution.
• Meet established expectations for quality, productivity, attendance, and customer experience.

• Pay rate: $15 per hour.
• Job type:
  Direct hire.
• Work environment:
  Remote.
• Schedule:
  
  Monday through Sunday, with shifts scheduled between 6:00 AM and 10:00 PM Central Time.
• Weekend schedule availability: 6:00 AM to 9:00 PM Central Time.
• Shift length: 8.5 hours, including a 30-minute unpaid lunch.
• Training: 3 weeks of training plus 1 week of nesting.
• Equipment:
  Company-provided equipment.
• Start date:
  
  October 12.

• Support inbound pharmacy customer service calls in a high-volume call center environment.
• Research prescription benefit, billing, eligibility, claims, authorization, and medication delivery questions.
• Navigate multiple systems to document interactions and resolve customer issues.
• Maintain service quality, productivity, attendance, and customer satisfaction standards.
• Must be at least 18 years of age.
• High School Diploma, GED, or equivalent required.
• Minimum 1 year of customer service experience required.
• Basic computer proficiency and ability to learn multiple systems.
• Basic Microsoft Word and Excel skills.
• Strong verbal communication, active listening, and problem-solving skills.
• Ability to work in a fast-paced, high-volume environment.
• Flexible availability to work evenings, weekends, holidays, and occasional overtime.
• Must have a private, dedicated, distraction-free workspace with a lockable door or private space.
• Must have a hardwired Ethernet internet connection. WiFi is not accepted.
• Minimum internet speeds required: 50 Mbps download and 10 Mbps upload.
• 5G, hotspots, and satellite internet are not supported.
• Must remain on camera during working hours.
• Must be able to complete an online assessment, background check, and 4-panel drug test.

• Previous call center experience preferred.
• Previous healthcare, pharmacy, insurance, benefits, or claims support experience is helpful.
• Experience handling high-volume inbound calls and working toward first-call resolution is a plus.

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