Customer Service Representative

Customer Service Representative

As a Customer Service Representative at PPG, you will play a vital role in supporting our ASC Aerospace customers by delivering exceptional service and ensuring timely, accurate order fulfillment. In this role, you will respond to urgent customer needs, manage account and order information, and collaborate cross-functionally to provide efficient solutions. You'll gain hands-on experience in aviation logistics, inventory management, contract administration, and customer support while contributing to the seamless operation within the aerospace supply chain.

This is an onsite position located at our Grand Prairie, Texas site.

Key Responsibilities

• Enter, track, and manage orders from customers
• Respond to inquiries from customers regarding availability, pricing, and delivery timelines
• Input order details into ERP management systems; generate reports for inventory status, order history, and delivery performance
• Assist in identifying parts using technical manuals, schematics, and OEM data; update part records as needed
• Work with procurement, logistics, and engineering teams to ensure timely delivery of parts and resolution of supply issues
• Follow aerospace industry safety, quality, and regulatory standards for maintaining documentation

Qualifications

• High School Diploma or equivalent required
• 2+ years of experience in a corporate customer service or customer support role
• Understanding of aerospace financial processes, or related manufacturing environments
• Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply