Service Engineer

Overview

Provides Technical Support to Field Representatives & Customers for Safran HE engines in service – Maintains visibility on Performance & Reliability of Safran HE engines in service

• Deliver expert-level technical support to Field Representatives and customers through phone consultations, email correspondence, and on-site engagements, ensuring timely resolution of complex issues.
• Draft, validate, and authorize technical agreements under design office delegation, aligning with regulatory standards and engineering best practices.
• Lead root cause investigations for in-service incidents, producing comprehensive analytical reports that inform corrective actions and enhance operational safety.
• Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that optimize performance and reduce downtime.
• Analyze Health Monitoring data and engine parameters to troubleshoot engine fault codes/issues in-service and/or provide maintenance recommendations as required.
• Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends, propose actionable solutions and support fleet-wide reliability enhancements.
• Ensure product safety, reliability and improvement through the above-mentioned activities.
• Must have proficiency in written and spoken English
• Domestic and International
  
  Travel Required:
  
  10%

• Bachelor s degree in aerospace/mechanical engineering as a minimum, master s degree preferred, or A&P Mechanic with at least 3 years of relevant experience in the field of Aeronautical Maintenance.
• Good working knowledge in Gas Turbine Engines and/or Helicopter Systems.
• Good working knowledge of the Microsoft Office suite.
• Excellent interpersonal and communication skills (both written and oral)
• Will be exposed to written or spoken French – familiarity with the French language preferred

This position requires access to information and hardware subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). The selected candidate must be a U.S. person or must meet eligibility requirements for access to export-controlled information and hardware.