Technical Service Representative; H​/F - SAFRAN Helicopter Engines , INC

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 75 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.

SUMMARY OF JOB PURPOSE Technically assess the reason for return of engines, modules, FCU/HMU's, or isolated parts to Safran Helicopter Engines USA to develop a comprehensive Workscope document describing the series of operations to be performed in accordance with the Safran Helicopter Engines Technical Documentation. To provide technical assistance as required to both Customer Service personnel and MRO technicians to ensure an understanding of the operations and/or instructions to be performed within the Workscope for returning an engine, module, FCU/HMU, or isolated part back into service as per Repair / Overhaul requirements.

• Complete technical familiarity and experience with Arriel or Arrius modules, engines, helicopter isolated components and/or FCU's/HMU's.
• Ability to revise / perform a logbook review in order to validate/update the counters of time for tracked components and to perform a general review of the various logbook sections for identifying additional maintenance interventions since the last repair or overhaul activity.
• Ability to create a Workscope with the identification of the necessary operations and special instructions to be performed based on the number of hours, cycles, life‑limited parts, delivery configuration, and/or reason for return of an engine, module, FCU/HMU, or isolated part.
• Assist Customer Service as required to review with the customer the workscope generated with regards to the reason for return of an asset, and to propose alternative solutions in accordance with Safran Helicopter Engines technical documentation.
• Maintain oversight of assets on a day‑to‑day basis from arrival through final inspection.
• Assist Technical Support Engineers in analyzing data concerning induction tests or from arrival inspection for providing options to the customer through the Customer Support Department, or for creating a sequence of operations or special instructions within the Workscope documentation.
• This position requires access to information and hardware subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). The selected candidate must be a U.S. person or must meet eligibility requirements for access to export‑controlled information and hardware.

• 5 years of Turbine Engine experience.
• Airframe & Power plant certificate from a college or technical school preferred.
• 3 years of detailed part inspection experience with the ability to demonstrate good knowledge of current repair manual criteria related to part inspection preferred.
• Intermediate Level Microsoft Office;
  Outlook, Word, Excel, plus significant knowledge and experience of SAP.
• Mechanical / Technical / Interpersonal skills must be adapted to the unique requirements of the organization.