Service Engineer

Position

Service Engineer – Permanent, Full‑time

Grand Prairie, Texas, United States

Provides Technical Support to Field Representatives & Customers for Safran Helicopter Engines (HE) in service, maintaining visibility on performance and reliability, and ensuring product safety and improvement through continuous support and engineering activities.

• Deliver expert‑level technical support via phone consultations, email correspondence, and on‑site engagements, ensuring timely resolution of complex issues.
• Draft, validate and authorize technical agreements under design office delegation, aligning with regulatory standards and engineering best practices.
• Lead root‑cause investigations for in‑service incidents, producing comprehensive analytical reports that inform corrective actions and enhance operational safety.
• Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that optimize performance and reduce downtime.
• Analyze health‑monitoring data and engine parameters to troubleshoot engine fault codes and issues in‑service and provide maintenance recommendations.
• Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends, propose actionable solutions and support fleet‑wide reliability enhancements.
• Ensure product safety, reliability and improvement through the activities above.

• Defines project objectives and develops procedures, identifies problems, and recommends solutions, requesting expenditure.
• Has authority to act at his own discretion, with short‑term review by the Director of Engineering Support.
• Confidentiality:
  Divulging of confidential or sensitive information may damage the corporation’s reputation or competitive posture.

• Bachelor’s degree in aerospace or mechanical engineering (master’s degree preferred).
• Preferred: A&P Mechanic certification or experience in aeronautical maintenance.
• Good working knowledge of gas turbine engines and/or helicopter systems.
• Good working knowledge of Microsoft Office suite.
• Ability to work in a multi‑project and multicultural environment.
• Comfortable presenting to an audience or customers.
• Excellent interpersonal and communication skills (written and oral).
• Proficiency in written and spoken English; familiarity with French is a plus.
• Travel:
  Domestic and international travel required (10%).
• Physical requirements:
  
  ability to use hands, stand frequently, lift up to 10 lb regularly and up to 25 lb occasionally.
• ITAR controlled position (U.S. citizenship or permanent residency required).

Bachelor’s degree and more than 3 years of relevant experience.