Service Engineer

Service Engineer

** Job details*
* ** General information*
* ** Entity*
* Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.

** Reference number*
* ** Job details*
* ** Domain*
* Programs / Customer Relations

** Job field / Job profile*
* Customer services and support - Supportability engineering

** Job title*
* Service Engineer

*
* Employment type

*
* Permanent

** Professional category*
* Professional, Engineer & Manager

** Part time / Full time*
* Full-time

** Job description*
* Provides Technical Support to Field Representatives & Customers for Safran HE engines in service - Maintains

visibility on Performance & Reliability of Safran HE engines in service.

Essential Duties and Responsibilities:

- Deliver expert-level technical support to Field Representatives and customers through phone consultations,

email correspondence, and on-site engagements, ensuring timely resolution of complex issues.

- Draft, validate, and authorize technical agreements under design office delegation, aligning with regulatory

standards and engineering best practices.

- Lead root cause investigations for in-service incidents, producing comprehensive analytical reports that

inform corrective actions and enhance operational safety.

- Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that

optimize performance and reduce downtime.

- Analyze Health Monitoring data and engine parameters to troubleshoot engine fault codes/issues in-service

and/or provide maintenance recommendations as required.

- Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends,

propose actionable solutions and support fleet-wide reliability enhancements.

- Ensure product safety, reliability and improvement through the above-mentioned activities.

- Must have proficiency in written and spoken English

- Domestic and International

Travel Required:

10%

Scopes and Accountabilities:

Defines project objects and develops procedures, identifies problems, and recommends solutions, requests

expenditure. Has authority to act at his own discretion, with short-term review by the Director of Engineering

Support. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or

competitive posture of the corporation.

** Candidate skills & requirements*
* Education / Knowledge /

Skills and Abilities:

- Bachelor's degree in aerospace/mechanical engineering as a minimum, master's degree preferred.

- A&P Mechanic preferred or experience in the field of Aeronautical Maintenance.

- Good working knowledge in Gas Turbine Engines and/or Helicopter Systems.

- Good working knowledge of the Microsoft Office suite.

- Ability to work in a multi-project and cultural environment.

- Confident to present in front of an audience or customers.

- Excellent interpersonal and communication skills (both written and oral)

- Will be exposed to written or spoken French - familiarity with the French language preferred.

Physical Requirements:

- While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.

- The employee is frequently required to stand.

- The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

** Annual salary*
* TBD

** Job location*
* ** Job location*
* North America, United States, Texas

** City (-ies)*
* Grand Prairie

** Applicant criteria*
* ** Minimum education level achieved*
* Bachelor's Degree

** Minimum experience level required*
* More than 3 years

** ITAR Controlled Position:
Select "Yes" if role requires U.S. citizenship/permanent residency*
* Yes