Technical Support Engineering

1.0 SUMMARY OF JOB PURPOSE

To provide technical support to the technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work; thus allowing the technicians to remain focused on their work.

• Reviews, accepts, or rejects requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments. Requires technical (mechanical) knowledge of Turbo shaft engines, FCU's/HMU's, and an understanding of SafranHE's technical documentation to ensure each request is processed in the appropriate manner to close the issue.
• Maintains records of requests and the work accomplished to close the issue.
• Identifies and takes the required actions to improve the internal technical documentation that is used in the MRO, LRUS, and New Production.
• Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and to locally implement and monitor, the common principles, procedures, and practices, adopted by the group.
• Participates in, and sometimes manages internal improvement initiatives that have been identified and assigned to reduce process times, improve quality, and/or reduce total operating cost.
• Coordinates problem resolution on modules and/or engines with the Level 4 Corporate Engineers and/or Technicians. Oversees when necessary the repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts.
• Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process.
• May act as a liaison with engineering support from SafranHE locations during audits and during the course of routine shop support activities.
• Manages or participates in internal investigations as directed by Quality department and/or management.
• Travel required:
  
  5-10%, including internationally.

• Develops procedures; identifies problems; recommends solutions to fulfill project objectives, informing supervisor promptly. Recommends expenditures. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation.

• Bachelor's Degree (B.A.) from four-year college or university; 0
  -3 years of related experience and/or training; or equivalent combination of education and experience.
• Intermediate Level – Microsoft Office:
  Outlook, Word, Excel, PowerPoint,
• Knowledge and experience using AutoCAD or equivalent is preferred
• Ability to quickly learn and use internal systems such as Turbo Dawg and Prime.
• Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization.
• Experience in Aerospace is a plus.

• The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.
• The employee is frequently required to sit
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision