Specialist, Rx Returns Authorizations

Position Summary

With direct supervision from a supervisor, the Rx Returns Authorization Specialist provides front-line support and assistance to retail, manufacturing and wholesale clients (via email) regarding their pharmaceutical returns. The incumbent performs detailed, routine clerical work of a client-service and data entry nature, researches information within multiple internal systems and communicates information to other internal departments to meet client needs. The Specialist provides excellent customer service, remaining calm under stressful situations, while completing revenue generating tasks and protecting the integrity of Inmar's major databases.

• Responsible for professionally answering a large volume of incoming client emails and responding with accurate information
• Manage inbound email requests from clients who need to return product; prioritize and complete RA/box label issuance based on manufacturer requirements
• Manage outbound return process for product held in company facilities that needs to be shipped to supplier; work closely with facility managers to ship and track product returns
• Record, research and respond to RA email inquiries from suppliers, as needed
• Request DEA 222 forms from suppliers or third-party processors, as needed
• Contact suppliers to obtain or clarify RA instructions, when needed (for policy changes or recalls)
• Perform daily quality checks on all destroyed product according to manufacturer policies
• Maintain detailed, accurate files and records; enter information into systems correctly and completely
• Work efficiently and calmly in an atmosphere of frequent interruption
• Complete all administrative tasks timely and with a high degree of accuracy
• Prioritize and manage multiple tasks that require extensive follow up and communications
• Communicate with other internal teams to fully address all client requests or issues; identify and elevate priority issues to management
• Work collaboratively with internal technical team on data issues, as needed
• Adhere to all team practices and routines

• Performs other duties as assigned
• Complies with all policies and standards

• High School diploma or equivalent degree required
• 1-3 years of related work experience working in a logistics, manufacturing, trucking or warehousing industry; or an equivalent amount of training and experience required to complete the essential functions/job responsibilities of this position required
• Familiarity with Google Suite and Microsoft Office
• Must be fluent in English

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

• Use Hands to Handle Objects - Regularly
• Reach with Hands or Arms - Regularly
• Talk or Hear and Read Instructions - Regularly
• Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
• View Items at a Close Range - Regularly

Rarely:
Job requires this activity up to 25% of the time

Occasionally:
Job requires this activity between 25% - 50% of the time

Frequently:
Job requires this activity between 50% - 75% of the time

Constantly:
Job requires this activity more than 75% of the time

• Teamwork: Advanced communication skills used to lead a team.
• Problem Solving: Completes routine and repetitive tasks where tasks are straightforward.
• Establish Focus: Communicates at a high level and is able to negotiate on a broad spectrum of matters.
• Analytical and Critical Thinking: Communicates using persuasion and authority.
• Communication: Contributes to strategy for their team.
• Collaboration: Creates internal alliances outside the immediate team or department.
• Effective Execution: Demonstrates support for innovation and organizational changes needed to improve effectiveness and efficiency.

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and…