Repairables Coordinator

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Airbus Helicopters is looking for a Repairables Coordinator to join our logistics team based in Grand Prairie, TX.

Your duties will consist of processing customer parts that are returned for credit and communicating on a frequent basis with customers on status of credits.

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

• Financial Rewards:
  Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (ESOP)
• Work/Life Balance:
  Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare:
  Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefit coverages.
• Individual Development:
  Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

• Perform reviews of returns
• Process customer warranty, and sales returns for credit.

• Determine sales order and customer identification number to assure credit is applied appropriately
• Run monthly scrap report for review
• Process, through a computerized system, parts returned by customers

• Maintain vendor warranty claim database
• Coordinate vendor repair activities and follow up on repairs with vendors
• Manage receipt, inspection and stocking of special tooling for customer rental

• Respond to customer inquiries via phone, fax, and email
• Prepare sub-contract work orders for all repairable materials
• Open and inspect incoming Repairables from internal/external customers
• Inspect units for documentation, history and/or log cards

Other duties as assigned:

• High School education or equivalent

• None

• Minimum 2 years' experience in a warehousing environment
• Customer service background

• Minimum of 1-year helicopter/aviation industry experience

• None

• None

• 0% Domestic and International

• US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

• None

• Onsite or remote: 100% Onsite
• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic…