Member Experience Specialist ; Teller

Responsibilities

• Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
• Helps control the flow of traffic at the branch while creating a pleasant, welcoming, and secure environment for all who enter.
• Provides world class service as they serve members through financial transactions and guide them with in-branch technology that may include:
  • Processing deposits to share, share draft, and other savings accounts.
  • Monitoring deposit amounts and examining documents for endorsement and negotiability.
  • Disbursing cash or check withdrawals.
  • Providing official checks and credit card advances.
  • Receiving loan payments and service charge payments for services.
  • Processing transfers between accounts as required.
  • Redeeming US Savings Bonds.
  • Processing shared service center transactions.
• Strongly advocates Neighborhood Credit Union’s digital channels while educating members on the ease of utilizing these services.
• Actively markets and cross-sells current and new products and services of the credit union and educates members on the features and benefits of new, as well as existing services.
• Knowledgeable on the functionality of both Interactive Teller Machine and NEXT self-help kiosk technology.
• Assumes responsibility for establishing and maintaining effective, professional relationships with members.
• Ensures members’ requests and questions are promptly resolved.
• Maintains privacy of member account information.
• Follows all policies and procedures regulated by the credit union, including guidelines for preventing fraud and robbery, as well as governmental policies and procedures.
• Assumes responsibility for establishing and maintaining effective communication and positive working relationships with management and within the organization.
• Keeps Branch Manager informed of any significant problems or concerns.
• Assists other departments in meeting the needs of members, when necessary.
• Attends meetings as required.
• Assumes responsibility for related duties as required or assigned.
• Ensures branch supplies are maintained.
• Performs such other functions that might be needed from time to time and assists others to complete tasks and work assignments.
• Accurately balances transactions at end of business day.