HR Shared Services Representative

Position Title: HR Shared Services Representative I

Location: 1010 Isuzu Pkwy Grand Prairie, TX 75050

Clearance Requirements:
None

Position Status:
Contract to Hire

Pay Rate: $20/hr

The HR Shared Services Representative I serves as a key point of contact for employees, managers, and external partners, delivering timely and accurate Human Resources support across a wide range of HR functions. This role is ideal for an HR professional who thrives in a fast-paced, service‑oriented environment and enjoys solving moderately complex HR inquiries with minimal supervision.

The position supports core HR operations including payroll, benefits, leave administration, HR systems, employee data management, and HR policies and procedures. This is a fully onsite role with potential for future hybrid flexibility as business needs evolve.

HR Shared Services, Human Resources Representative, HR Operations, Employee Services, HR Systems, Payroll Support, Benefits Administration, HR Compliance, HR Customer Service, Contract to Hire HR

• Respond to HR‑related inquiries via phone and email within established service‑level timelines

• Research, troubleshoot, and resolve moderately complex HR issues using foundational HR knowledge

• Partner with subject matter experts and HR Centers of Excellence to triage and resolve escalated inquiries

• Educate employees on HR policies, procedures, and tools including HRIS, timekeeping, and learning management systems

• Deliver accurate, consistent, and customer‑focused HR support while setting clear expectations

• Support HR processes related to compensation, performance management, talent initiatives, and compliance reporting

• Perform audits and data validation within HR systems to ensure accuracy and integrity

• Enter and maintain employee records, job changes, and position data in HR systems

• Assist with onboarding and training new HR Shared Services team members

• Create and generate HR reports based on departmental needs

• Participate in special projects and additional duties as assigned

• Bachelor’s degree in Human Resources, Business Administration, or a related field

• 1–3 years of experience in Human Resources or a customer service–focused professional role

• Experience working with HR systems or HR technology strongly preferred

• Strong working knowledge of HR policies, procedures, and basic employment practices

• Excellent written and verbal communication skills with the ability to engage diverse audiences

• Proven ability to maintain confidentiality and handle sensitive information with discretion

• Strong organizational, prioritization, and multitasking skills

• Intermediate problem‑solving and analytical abilities

• Proficiency with Microsoft Office (Excel, Word, PowerPoint)

• Ability to quickly learn new systems and technologies

• Comfortable working in a high‑volume, team‑based environment with changing priorities

• Ability to interpret instructions and resolve issues using sound judgment

• Comfort with basic math, percentages, and data interpretation

• Strong customer service mindset with a focus on accuracy and responsiveness

At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we connect professionals with opportunities that drive growth and meaningful impact.

When you work with Seneca, you gain access to competitive compensation, comprehensive medical, dental, and vision benefits, 401(k) retirement plans, and a dedicated team that advocates for your success. We take pride in understanding your career goals and aligning you with roles that support your long‑term growth.

Seneca Resources is an Equal Opportunity Employer and is committed to building a diverse and inclusive workforce. All qualified individuals are encouraged to apply.