Associate Engineer, End User Computing

Under the general direction of a manager, the Associate Engineer on the End User Computing team provides technical support to Inmar associates as outlined below. The incumbent is responsible for implementation and support of all end‑user endpoints, including software and the systems used to access, deploy and manage them. The incumbent must have good troubleshooting skills, excellent customer service skills and the ability to track multiple details to conclusion.

As a member of the End User Computing Office team, the incumbent provides first‑line support for IT issues of a basic to moderate complexity level. This may involve troubleshooting end‑user workstation hardware and/or software on‑site and off‑site.

As a member of the End User Computing Warehouse team, the incumbent is responsible for the high volume, centrally managed workstation hardware and software utilized in a warehouse environment.

• Performs other duties as assigned
• Complies with all policies and standards

• Associate’s degree in a related technical field preferred
• Bachelor’s degree preferred
• 1‑3 years of work experience with computer hardware or software required
• Or any equivalent combination of experience and training in software, hardware & technology applications:
  Zendesk, G Suite, Office
  365, Active Directory, Windows 7, Windows 10 and Mac OS required
• Must possess excellent customer service skills
• Must possess good communication skills – speak and write articulately
• Must have a teamwork attitude and be able to partner with other departments to establish a positive work environment
• Must be able to work under pressure and adapt to change – short deadlines, late requests, new requirements
• Must be able to track multiple details to conclusion, document findings and solutions
• Act with ownership, accountability, honesty and urgency
• Availability to travel (Warehouse Environment)

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

• Use Hands to Handle Objects – Regularly
• Reach with Hands or Arms – Regularly
• Talk or Hear and Read Instructions – Regularly
• Stand, Kneel, or Stoop and Lift 20 Pounds – Occasionally
• View Items at a Close Range – Regularly

Rarely:
Job requires this activity up to 25% of the time Occasionally:
Job requires this activity between 25% - 50% of the time Frequently:
Job requires this activity between 50% - 75% of the time Constantly:
Job requires this activity more than 75% of the time

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short‑term and long‑term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)

• Flexible time off and 11 paid holidays
• Family‑building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs

We are an Equal Opportunity Employer, including disability/vets. This position is not eligible for student visa sponsorship, including F‑1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.