Customer Service Rep - Manufacturing

Position Overview

Siemens is seeking a dedicated and knowledgeable Technical Support Customer Service Representative to join our team in Grand Prairie at our Breaker Plant
. The successful candidate will provide technical assistance and support to customers experiencing issues with circuit breakers and related products. This role requires excellent communication skills, problem‑solving abilities, and a strong commitment to customer satisfaction.

• Respond promptly and professionally to customer inquiries via phone, email, or chat regarding technical issues.
• Guide customers through troubleshooting steps and product installation processes, ensuring a positive customer experience.
• Document customer interactions, technical issues, and resolutions in our system accurately and comprehensively.
• Collaborate with other departments, including engineering and quality assurance teams, to elevate complex technical issues and provide timely resolutions.
• Stay updated on product specifications, features, and updates to effectively support customers and provide accurate information.
• Assist with product returns, replacements, and warranty claims, ensuring compliance with company policies and procedures.
• Assist with non‑technical customer service cases: account disputes, delivery issues, and expedite orders.

• Basic Qualifications: Bachelor’s Degree in Engineering is strongly desired, although a combination of education (HS Diploma or GED equivalency is a minimum requirement) and directly related work experience will also be considered.
• Two or more years of experience in a manufacturing environment in a customer service role.
• Proficiency with Microsoft Office Suite including Excel.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
• Preferred Qualifications: Experience with breakers.

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:  The pay range for this position is $60,333 - $103,428 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1‑866‑743‑6367. Please note our AskHR representatives do not have visibility of application or interview status.

California residents have the right to receive additional notices about their personal information. To learn more, .

Siemens follows Pay Transparency laws.

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.