Technical Support Analyst

Printpack’s IT Technical Support group services operations across the United States. The Technical Support Analyst works at plant locations to achieve IT operational excellence, supporting manufacturing and customer order delivery.

• Resolve Tier 1 and Tier 2 incidents, escalating as necessary.
• Troubleshoot and collaborate with vendors on IT hardware and network issues.
• Provide end‑user support for Microsoft Office 365, Windows 10, SharePoint, and Microsoft Access databases.
• Perform preventive maintenance, ensuring business continuity.
• Maintain accurate IT inventory and ensure peripherals availability.
• Administer user accounts through Active Directory.
• Support WAN/LAN technologies including switches, routers, Wi‑Fi access points, port configurations, and remote VPN.
• Act as conduit between plant and corporate ITPM resources; collaborate with corporate and engineering, escalating as needed.
• Support enterprise applications and databases.
• Own issues and follow through to completion.
• Assist with strategic corporate initiatives and projects.
• Ensure compliance with IT policies and process standardization.
• Stay current on technology trends to improve customer experience and productivity.
• Provide on‑call support and escalation as required.

• Hands‑on experience with desktops, laptops, tablets, and smart devices running Windows
  10; imaging, software installs, restores.
• Experience with virtual servers, patch management, and network strategies.
• Excellent verbal and written communication skills.
• Self‑starter with high motivation and ability to work with geographically dispersed management.
• CompTIA A+ and MCSA certifications preferred but not mandatory.

• Medical, dental, and vision coverage.
• Life insurance, short‑term and long‑term disability.
• 401(k) with matching, gift program.
• Employee assistance and educational assistance programs.
• Service awards.

Printpack is an equal‑opportunity employer committed to creating an inclusive environment. We do not discriminate based on race, color, religion, sex, national origin, gender identity, sexual orientation, marital or parental status, genetic information, age, ancestry, ethnicity, disability, military or veteran status, or any other characteristic protected by law.

We welcome reasonable accommodations for applicants with disabilities. For accommodation requests, contact