Deputy CIO

North Mark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long‑term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk‑taking, operational excellence, exceptional talent, and world‑class computing capacity to create shareholder value. Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies.

Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities. At North Mark Strategies, we believe the future isn’t something to hope for – it’s something to build. We don’t just invest, we create. Bringing together strategic insight and technical horsepower to deliver outcomes that endure.

• Serve as the primary technology contact during US business hours, holding formal DoA for technical approvals and purchase decisions within defined thresholds.
• Act as the CIO’s authoritative representative across the US portfolio, providing eyes‑on‑the‑ground leadership from New York and Dallas offices.
• Travel frequently between NY and Dallas (and to portfolio company sites as required) to maintain strong in‑person relationships and oversight.
• Ensure seamless continuity of IT governance and operational decision‑making across time zones.

• Partner with the CIO to define, communicate, and execute the Global IT strategic roadmap across all ecosystem companies.
• Drive adoption of a consistent corporate technology stack and standardized shared services across the portfolio.
• Translate strategic priorities into actionable operational plans, ensuring technology initiatives align with business objectives.
• Monitor service delivery performance against agreed KPIs and SLAs, identifying and addressing gaps proactively.
• Champion continuous improvement across the Global IT service model, identifying opportunities to consolidate, automate, and optimize.

• Provide executive oversight for security incidents, major outages, and critical escalations, ensuring prompt resolution and appropriate stakeholder communication.
• Lead or coordinate post‑incident reviews, driving remediation actions and lessons learned across the ecosystem.
• Work in close collaboration with Information Security, Infrastructure, and Operations teams to maintain a robust risk posture.
• Ensure compliance with relevant regulatory, data protection, and corporate security standards across portfolio companies.

• Help lead the growth of the Group Global IT function as it looks to offer a consistent approach to technology across the wider ecosystem companies it supports.
• Scale Global IT operational capacity in line with portfolio growth, identifying resourcing needs and capability gaps.
• Collaborate with HR, Finance, and business leadership to plan technology support for workforce expansion.

• Lead and develop the Global IT Technical Account Management team, responsible for managing the end‑to‑end relationship between Global IT and each portfolio/ecosystem company.
• Oversee the creation, negotiation, and governance of Statements of Work (SoWs) between Global IT and portfolio companies.
• Ensure robust KPI and Service Management Framework (SMF) reporting is in place for each account, providing visibility of performance to senior stakeholders.
• Act as the senior escalation point for unresolved issues between Global IT and the portfolio companies.
• Drive a proactive account management culture, ensuring TAMs are engaged, commercially aware, and adding strategic value to their accounts.

• Lead the Global IT Technical Project Management function, overseeing the project intake process, prioritization framework,…