Technical Support Representative

Gemini Industries, Inc.

- An Employee Owned Company

Gemini is an employee owned company that seeks talented and committed employees. Our philosophy inspires employees to think like owners and pursue their dreams. Our core values emphasize integrity, responsibility, commitment, innovation, and participation- all of which set the tone for our everyday business practice.

Gemini Industries has a passionate belief that the companys strongest resource is its people. Gemini is an employee owned company that seeks talented and committed employees. Our philosophy inspires employees to think like owners and pursue their dreams. Our core values emphasize integrity, responsibility, commitment, innovation, and participation- all of which set the tone for our everyday business practice. We always strive to deliver an UNRIVALED CUSTOMER EXPERIENCE (internally and externally) in all that we do.

We teach employee owners what the Pride of Ownership really means!

• 6% Dollar for Dollar Company 401K Match
• Paid Vacation, Health and Wellness benefits
• Discretionary Annual Stock Injection
• Paid Parental Leave
• Relocation Options Available
• Culture of Flexibility
• Pre-employment background check and drug screen required

• The Technical Rep will work in conjunction with the sales force and lab, supporting plant implementations, training, troubleshooting, color matching, customer product performance requirements, documentation, and account maintenance (on designated accounts).
• This function is to allow the sales rep to manage the accounts & allow for additional opportunities and to accelerate the sales and implementation cycles. The involvement of the technician in an account will be justified by the sales representative and the technician, with final approval coming from the National Technical Manager.

• This position will work with the sales force and be responsible for documentation and communications to ensure that both Gemini & our customers’ expectations and timeline requirements are being met.
• Set up document procedures and maintain files on all customers for all of the products utilized in the field by customers, STANDARD OPERATING PROCEDURES.
• Communicate in writing with the Lab on all formula adjustments made in the field to ensure product stability and film integrity standards are met.
• Listen to team members & customers' needs about product & time frames.
• Possess a high work ethic, moral and personal integrity, and honesty
• Be mature, flexible, and self-motivated.
• Exemplify professionalism in personal appearance, manner, and dress according to acceptable standards set by the company.

The Technical Rep is granted the necessary authority to manage, direct, and administer the operations of Gemini Industries, Inc. under the control of this position. This authority includes, but may not be limited to:

• With adequate information, this position may stop production of a product because of his/her concerns; communicating these concerns through his/her team leader or the lab.