OS&D Technician

## OS&D Technician Apply locations:
Grand Prairie, TXtime type:
Full time posted on:
Posted Yesterday job requisition :
R0002260

The OS&D Technician is a critical control point in the integrity of our freight operations. This role exists to resolve exceptions—lost, damaged, or unaccounted freight—quickly and accurately, protecting both customer trust and operational efficiency. In a high-volume service center, breakdowns in freight visibility or handling create real financial and reputational risk.
Success in this role means turning uncertainty into resolution: locating missing freight, ensuring proper disposition, and maintaining precise documentation that feeds downstream billing, claims, and operational performance. This position directly influences service reliability, cost containment, and customer satisfaction—making it a mission-critical part of the business.#
** What you’ll do**## ##
** 1. Own OS&D Resolution End-to-End
*** Act as the primary point of contact for OS&D-related inquiries from shippers and internal stakeholders
* Investigate and resolve lost or missing freight through systematic dock checks and record analysis
* Determine and execute appropriate disposition actions in coordination with shippers
* Manage hands, refusals, and exception cases with accuracy and urgency## ##
** 2. Maintain Operational Control on the Dock
*** Oversee physical handling and organization of OS&D freight within the service center
* Ensure all exception freight is properly identified, staged, and tracked to final disposition
* Partner with dock and operations teams to close gaps in freight flow and accountability
* Reduce dwell time and prevent repeat issues through proactive monitoring## ##
** 3. Execute Documentation and Systems Accuracy
*** Complete all required OS&D documentation with precision and timeliness
* Maintain accurate records across internal systems to support claims resolution and billing integrity
* Input and manage data using internal platforms, databases, and Microsoft Office tools
* Ensure compliance with company procedures and audit expectations## ##
** 4. Communicate Across the Network
*** Coordinate with customers, terminals, service centers, and corporate teams to resolve exceptions
* Provide clear, concise updates on freight status and resolution timelines
* Support sales and customer service teams with actionable information
* Maintain professional, solution-oriented communication in high-pressure scenarios## ##
** 5. Contribute to Continuous Improvement
*** Participate in team initiatives to improve OS&D processes and reduce exception volume
* Identify recurring issues and escalate opportunities for operational improvement
* Follow standardized procedures while contributing practical insights from daily execution
* Support a performance-driven, accountable team environment#
** What you bring
*** High school diploma or GED required; 2+ years of OS&D, freight operations, or customer service experience
* Working knowledge of LTL, freight handling, or logistics environments preferred
* Strong written and verbal communication skills with the ability to engage customers and internal teams
* Intermediate computer proficiency, including email, databases, and Microsoft Office applications
* Familiarity with AS/400 systems preferred
* Solid math aptitude, including basic arithmetic, ratios, and data interpretation
* Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
* Ability to follow structured processes while solving practical, real-world problems
* Experience working with operational documentation, tracking systems, and performance metrics#
** How you operate
*** You think in systems, not isolated tasks
* You own outcomes and follow through to resolution
* You move with urgency while maintaining accuracy
* You communicate clearly, directly, and professionally
* You stay organized under pressure and manage multiple priorities effectively
* You approach problems with logic, discipline, and persistence
* You collaborate across functions without losing accountability#
** About Roadrunner
** We’re not just moving freight; we’re reimagining long-haul shipping. Our Smart…