Product Implementation & Customer Success Associate

## Product Implementation & Customer Success Associate Apply locations:
USA  TX  Grand Prairie  114thtime type:
Full time posted on:
Posted Todayjob requisition :
R2612222

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!#
** Job Details
** This role is in support of Cencora's distribution services in the US operating through our Amerisource Bergen business.
** Summary of Role:
**** Shift Details:
** Monday
- Thursday 6am-4pm, Friday half-day CDT
** Responsibilities:
*** Delivers customer product availability by coordinating assigned deliveries, replenishment activities, and inventory movement across customer locations.
* Maintains inventory accuracy by recording transactions, updating inventory control systems, and reconciling routine variances at customer sites.
* Stocks and organizes products at designated locations to support accessibility, continuity of supply, and customer operational needs.
* Coordinates with internal stakeholders and customer contacts to communicate delivery status, inventory needs, and routine service issues.
* Drives customer use of inventory-related tools and processes by providing basic guidance, responding to routine questions, and escalating issues when needed.
* Monitors product levels, usage patterns, and site conditions to identify replenishment needs, service risks, and improvement opportunities.
* Maintains transportation, handling, and service documentation to support operational compliance, shipment accuracy, and customer record completeness.
*
* Education:

*** Bachelor's degree in business administration, supply chain, logistics, agriculture, animal science, operations, or a related field, or equivalent experience required.
* 1-2 years of experience in customer support, product delivery, inventory control, logistics operations, field service, agriculture operations, or a related field required.
* Certification in inventory management, logistics operations, or commercial vehicle operation preferred.
** Skills and Knowledge:
*** Demonstrates clear, direct, and respectful communication in interactions with customers and internal stakeholders.
* Builds effective working relationships that support coordination, service continuity, and issue resolution.
* Maintains focus on customer needs and responds to routine requests and changes in a timely manner.
* Collaborates with others to support shared priorities, operational activities, and service requirements.
* Adapts to changing schedules, customer demands, and day-to-day operational conditions.
* Applies sound reasoning and judgment to identify issues, evaluate information, and support appropriate action.
* Plans and prioritizes work to support efficient use of time, resources, and delivery schedules.
* Uses basic reading, mathematical, and system navigation skills to support inventory, documentation, and order-related activities.
* Maintains attention to detail in handling products, updating records, and completing operational tasks.
* Demonstrates hand-eye coordination and physical ability to stand, walk, lift, move, and handle products safely in a delivery and inventory environment.
* Maintains awareness of health, safety, and workplace conditions and reports concerns when identified.#
****** What Cencora offers
****** We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

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