Supervisor, Operations

Job Description Summary

The Operations Supervisor supervises dock operations and off‑hours Customer Service.

• Supervises and coordinates dock operations and personnel, including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll, and office operations.
• Maintains a clean, safe work environment.
• Assists with all service center and employee safety issues and compliance with governmental regulations.
• Assists local and line haul contractors with coordinating loading and unloading, equipment lease agreements, DOT qualifications, manifest approval, deliveries, and operational procedures.
• Ensures load quality, timely data entry, paperwork procedures, and freight security and routing.
• Reviews daily service center operating costs to manage profitability and budget attainment.
• Provides supervision to staff through motivation, direction, performance review, and feedback.
• Participates in proactive team efforts to achieve departmental and company goals.
• Provides leadership through example and knowledge sharing.
• Tracks and updates freight information and paperwork.
• Assists with various positions and forklift operations in the absence of employees.
• Receives general guidance with respect to overall objectives; work is largely independent and follows division or department policy guidelines using independent judgment to achieve assigned objectives.

• Bachelor’s degree (B.A.) from a four‑year college or university; or one to two years of related experience/training; or an equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Effective written and verbal communication skills.
• Proficiency in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.
• Knowledge of AS/400 preferred.
• Experience supervising the selection, training, development, and appraisal of personnel.
• Typing, filing, and key skills proficiency.
• Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Hazardous Materials Handling certified.
• Forklift certified.
• Problem‑solving skills in varied, minimally standardized situations.
• Interpretation of a variety of written, oral, diagrammatic, or schedule-based instructions.
• Task prioritization, organization, and delegation skills.
• Ability to handle multiple tasks and projects simultaneously.

The physical demands and work environment described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Physical Demands:
  • Heavy physical activity involving strenuous daily tasks with a primarily productive/technical nature.
  • Requirements to sit, stand, walk, stoop, kneel, crouch, and lift up to 100 lb.
  • Exposure to environmental hazards such as dust, noise, weather conditions, and chemical fumes.
• Work Environment:
  • Operational setting includes both indoor and outdoor areas with machinery and forklifts operating outside the building.
  • Work may occur in wet or humid conditions and in areas prone to environmental interference.
  • Work environment is dynamic, involving mechanical, electrical, and manufacturing tasks.

• The compensation for this role is $60,000 to $65,000 per year.

Dallas, TX

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)

Roadrunner’s Smart Long‑Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and an efficient direct routing system. As a leading long‑haul freight carrier, Roadrunner seeks a highly motivated Operations Supervisor to join our winning team. If you are results‑driven and seek an opportunity with high growth potential, apply today.