Operations Manager - Grand Prairie; Bilingual

Position: Operations Manager - Grand Prairie (Bilingual)
Position Summary Join us at Fitness Connection, where we’re dedicated to changing lives through fitness. As an Operations Manager, you’ll en- sure the smooth running of our club, focusing on optimizing operational tasks and ensuring a stellar member experience. This role is vital in maintaining the backbone of our daily operations, keeping the facility pristine, and ensuring our services meet the highest standards.

The Operations Manager leads our Connection Specialist and Kids Club teams.

Your Day to DayPEOPLE LEADER Leads a high performing sales team, maintain a focus on coaching, feedback, and accountability to achieve club operational and member engagement results

Recruits, hires and promotes non-sales teammates in partnership with Club Manager Develops and trains new teammates to master systems and processes

Identifies high potential talent for growth

Set goals for team and consistently recognizes and rewards great performance Provides coaching and feedback to build competency

Maintains strong and consistent people practices with all teammates, taking appropriate action as needed

Creates sales schedules to ensure accurate coverage and efficient use labor hours to submit for CM approval CLUB OPERATIONS MASTER Ensure a well-run, standard driven club through daily, weekly and monthly focus, communication and follow up on Club Operations Ensure club and Kids Club open and close properly and on time.

Regularly monitor and evaluate operational procedures and ensure standards to improve efficiency and effectiveness

Ensure club is clean and any maintenance and cleaning issues are reported Ensure janitorial and other maintenance supplies are ordered and available as needed

Supervise and communicate with the Cleaning Team / Supervisor to ensure club meets or exceeds company and regulatory cleanliness standards

Conduct regular safety drills and update emergency response procedures.

Oversee the maintenance and repair of gym equipment and other facilities to ensure operational excellence.

Report any member or teammate incidents per company procedure and work with company appointed/communicated leads to work through these issues.

Ensure accurate and on time control of daily banking deposit, drawer counts, and shift reportsPROSHOP PROFESSIONAL Delivers a clean, organized, well-maintained Pro Shop, enticing members and guests to purchase for all their fitness needs

Manage and support retail sales and promotions.

Work with CM to set daily supplement sales goals for Connection Specialist team. Collaborate with CM to determine appropriate amount of retail items to order.

Conduct daily and month-end retail inventories.

Manage inventory control points including locking up storage, receiving and reconciling incoming merchandise.

Maintain a minimum of 25% profit margin on all retail sales.

MEMBERSHIP ENGAGEMENT Approaches members through the lens of our EPIC Core Values, driving loyalty and longevity in memberships

Proactively address member needs to ensure a superior customer experience. Implement and monitor initiatives aimed at retaining and satisfying members.

Ensure the club’s environment is welcoming, clean, and safe for all.

Regularly gather member feedback to continuously improve the service and environment.

Check and respond to Medallia surveys at least 3 days per week.

Oversee “Lost and Found” items and storage thereof

Requirements

Our Operations Managers are a member of a single club location leadership team and directly supervise a portion of the hourly teammates in that location. Operations Manager work hours can range from 5 am to 12 pm and can include weekend, evening and early morning hours as the business requires. When business needs require, the Operations Manager may be required to stand in for other related…