Jondo TSC - Production Lead

2389 W Jefferson St, Grand Prairie, TX 75051, USA

Sensaria is a leader in the Wall Decor and Print‑On‑Demand industry. We operate 8+ e‑commerce storefronts, two business‑to‑business brands, in‑house art creation, and coast‑to‑coast production facilities. Sensaria brings moments and art to life. We are proud to be a leading innovator in our industry, enabling more for customers – more products, more quality and speed. We are enthusiastic, we think bigger and work hard to unlock opportunity and achieve incredible results.

The Production Lead is the first line of management within the Sensaria manufacturing team. This role is responsible for training technicians on approved production procedures, answering technical questions, and directing line operators to ensure safety, quality, and throughput standards are maintained at all times. The Production Lead maintains a constant presence on the production floor and works in close communication with the Production Supervisor, using software tools and troubleshooting techniques to proactively address quality, equipment, and order issues.

The Production Lead also builds product as needed throughout the shift.

• Train new hires and existing staff in all department procedures and approved production processes
• Follow training schedules outlined by the Supervisor; communicate trainee statuses, milestones, and production issues
• Take initiative to stay updated on all new procedures and changes; communicate inconsistencies in training materials or procedures to the Supervisor
• Work with operators and Training Assistants when an operator has repeated rejects or is not meeting expected rates
• Ensure operators follow Work Instructions; contact Training Assistant as needed
• Respond to technician questions, provide feedback, and ensure techs follow correct procedures
• Assist the Supervisor in promoting urgency and maintaining daily workflow goals and assignments
• Notify the Production Manager when there are too many or too few operators on the line
• Move operators between positions to best balance product flow (eliminate stacking)
• Fill in at fold, ship, or final inspection as needed to help resolve bottlenecks
• Fill in for operators if they leave the line
• Perform all responsibilities outlined in the Department Technician job description

• Escalate quality concerns immediately to Production Manager or Quality Supervisor (5+ units for one issue over a 1‑hour period)
• Fix printers, baggers, and other equipment if possible; if unable, create a Maintenance Red Alert
• Create IT and Material request tickets as needed
• Create barcodes as needed for unreadable labels
• Update customer orders to correct address issues as needed
• Escalate trouble units to the Past Due Coordinator immediately with notes attached
• Move over shipments to the Past Due Coordinator immediately with notes attached

• Track and expedite past due orders
• Utilize Shop Planning Reports throughout the shift to identify and resolve orders in barcode label or final inspection status for more than 2 hours
• Participate in regular department meetings with the Supervisor
• Communicate workflow concerns, production errors, and safety issues to the Supervisor

• Complete final walkthrough to ensure no product is left between fold and ship
• Confirm no product remains at Final Inspection; all products have been touched up and shipped, or rejected
• Ensure all boxed products are on shipping pallets
• Confirm all troubled orders are resolved or moved to Past Due Coordinator with notes
• Verify no units remain in “barcode label” or “final inspection” status
• Conduct 5S walkthrough; ensure operators clean up area, wipe down folders, and verify all printer/equipment function

• Drive one‑piece flow – no stacking; stop the line if needed
• Use basic problem‑solving skills to resolve quality issues and minimize defective product
• Learn and support implementation of lean manufacturing systems
• Identify and escalate process improvements to the Production Manager…