Digital Operations Support Intern

Embark on an enriching journey this summer by joining our dynamic and highly engaged Summer internship program at Richemont!

WE WELCOME Passionate and enthusiastic students eager to gain firsthand experience and contribute to the daily operations and exciting projects within the high-end luxury sector, spanning jewelry, timepieces, fashion, and accessories. If you're curious about the intricate world of luxury brands and ready to make an impact, we welcome you.

YOUR INTERNSHIP EXPERIENCE As an intern, you will be fully immersed in Richemont's vibrant organization and unique culture, engaging in a wide array of activities across our prestigious Maisons. You will play a vital role, assisting your dedicated team in executing brand or functional strategies, and contributing to key initiatives and projects that drive development and understanding in areas such as sales, culture, analytics, and service.

INTERNSHIP TITLE Digital Operations Support Intern

ROLE OVERVIEW As a Digital Operations Support Intern, you will contribute to the smooth and efficient operation of our eCommerce and Client Relations Center (CRC) processes, systems, and functionalities.

This role offers a valuable opportunity to assist with optimizing processes, driving automation, managing knowledge, and supporting digital product operations, gaining practical experience in a dynamic environment.

KEY RESPONSIBILITIES

* Contribute to a project delivery of our digital tools

* Lead the development and documentation of clear and comprehensive processes and procedures for Knowledge and Change Management, leveraging Microsoft Office Suite (SharePoint, PowerPoint, Excel) to ensure clarity and accessibility for the team.

* Support project managers in the coordination, tracking, and timely delivery of tasks related to digital tool development and deployment, ensuring smooth project progression.

* Actively participate in User Acceptance Testing (UAT) phases for new digital tools, including executing test cases, documenting findings, reporting defects, and validating functionalities to ensure quality releases.

* Contribute to eCom Operations Support

* Support the Digital Operations Manager in executing the eCommerce Order Management Process, which may involve researching open order gaps, communicating effectively with cross-functional teams, and contributing to initiatives focused on fulfilling orders to meet our client delivery promise.

* Collaborate with Digital Operations Specialists on UAT planning for eCommerce functionalities, contributing to the development of test strategies, scenarios, and data preparation.

* Support the Digital Operations Sr. Manager in developing the business case for the Client Delivery Promise Study, which includes gathering relevant data, conducting preliminary analysis, and assisting with presentation preparation.

YOUR PROFILE

* Currently enrolled in an accredited university or college program, pursuing a degree

* Technologically proficient with strong computer skills, including [Salesforce Commerce Cloud, SAP ERP, Shopify, Woo Commerce or other eCom platforms, Microsoft Office Suite including SharePoint, PowerPoint and Excel.

* Exceptional written and verbal communication abilities, with a keen eye for detail.

* An innovative and proactive thinker, thriving in a dynamic, fast-paced environment.

* A collaborative team player, eager to contribute, empower others, and achieve collective success.

* Highly energetic and enthusiastic about supporting diverse projects and initiatives.

* Available to commit to a full-time schedule throughout the entire duration of our Summer Internship Program from June 1st to August 7th.

* Legally authorized to work in the United States.

Please note:

International students must possess a current work visa;
Richemont North America does not sponsor work visas for summer internships.

* Must be 18 years of age or older by the start of the program.

WE OFFER

* A stimulating and competitive work environment, surrounded by passionate professionals dedicated to excellence.

* The opportunity to gain invaluable insights into the luxury goods industry, laying a strong foundation for your future career.

* Benefit from a dedicated Mentor, a subject matter expert and leader, who will guide your immersion and ensure a rich, supportive learning experience.

* This is a paid internship, offering competitive compensation.

* Compensation: $20/hourly.

Please note:

Interns are responsible for their own housing and travel arrangements.