Quality & Training Lead, Client Relations Center
Job in
Grand Prairie, Dallas County, Texas, 75051, USA
Listed on 2026-08-24
Listing for:
Van Cleef & Arpels
Apprenticeship/Internship
position Listed on 2026-08-24
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Van Cleef & Arpels in Dallas, TX seeks a Quality Manager to lead Quality Assurance within the Client Relations Center, partnering with the Sr. Regional Trainer to set standards across voice, email, chat and social channels.
You will develop and maintain QA frameworks, evaluation scorecards, calibration practices and quality reporting, using client experience metrics to inform coaching and continuous improvement for Client Advisors.
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