Quality Systems Analyst

Quality Systems Analyst

Under the direction of a Manager, the Quality Systems Analyst is responsible for performing regular audits of data entered to the following systems:
Informix, Health Returns Management (HRM), RxRIntel and Sales Force, to ensure accuracy, quality and completeness. To perform this job, the incumbent must work to achieve a clear understanding of SOPs related to Client Set-up, Policy and Billing functions within various departments:
Customer Service, Client Policy and Client Reporting.

Primary Accountabilities:

• Utilizing the appropriate menu paths in Informix, run reporting to ensure accuracy of the information that is being shared with the client
• Perform quality checks for new client implementations or client set up to confirm accuracy in accordance to the client's business rules
• Perform quality checks on randomly selected client reports to confirm accuracy
• Perform quality reviews of billing reports based on risk to client and Inmar
• Perform quality reviews on changeovers
• Perform risk assessments
• Effectively manage daily error reporting as applicable
• Effectively document and report all errors to the QA, QC Manager and or Supervisor if applicable.
• Escalate significant events (i.e., Diversion, Adverse Events, Informix slow down, etc.)
• Address and discuss issues and proposed solutions with leadership
• Develop and implement SOPs relevant to QA tasks for back office processes
• Meet daily QA productivity numbers

Additional Responsibilities:

• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications:

• Associates in Quality, Business, Logistics, Engineering or a related field required
• 1-3 years 2+ years of related experience, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required
• Bi-lingual in English and Spanish, preferred
• Strong data collection and analysis skills
• Certification in Quality Assurance, a plus preferred

Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

• Use Hands to Handle Objects
  - Regularly
• Reach with Hands or Arms
  - Regularly
• Talk or Hear and Read Instructions
  - Regularly
• View Items at a Close Range
  - Regularly

Individual Competencies

• Adaptable:
  Arrives at a conclusion based on previous experiences and good judgment.
• Analytical and Critical Thinking:
  Communicates using persuasion and authority.
• Problem Solving:
  Completes routine and repetitive tasks where tasks are straightforward.
• Communication:
  Contributes to strategy for their team.
• Collaboration:
  
  Creates internal alliances outside the immediate team or department.
• Curious:
  Asseses circumstances using experience and a variety of information gathered.
• Innovative:
  Arrives at decision using analytical thought.
• Integrity:
  Able to communicate well in straight-forward situations.
• Urgency:
  Expertise in their discipline and understands these concepts in other disciplines.
• Teamwork:
  Advanced communication skills used to lead a team.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set…