Service Supervisor

Duties and Responsibilities Front‑End Leadership & Support

• Assist the Service Operations Manager with daily job duties and responsibilities.
• Champion corporate and division customer service programs to achieve or exceed customer service goals.
• Help direct and supervise all front‑end operations, including:
  Monitoring and managing customer traffic flow Ensuring adequate lane coverage Maintaining cleanliness and appearance of the front end, restrooms, entryway, and parking lot
• Ensure check stand merchandisers are fresh, full, and well‑maintained, including proper signage and cleanliness.

• Comply with and ensure team compliance with all Company policies and procedures, including:
  Cash handling Employee purchase rules Restricted product sales (alcohol/tobacco) Coupon and gift card policies Scan accuracy Supervising minor employees Product return procedures WIC requirements Sanitation, safety, and security standards Grooming and dress code standards Check acceptance procedures
• Report any policy violations to store management promptly.

• Ensure accurate operation and functionality of the Point of Sale system.
• Assist with all aspects of cash flow accountability, including:
  Safe transactions, issues, pickups, and tills Check acceptance and refunds Monitoring cashier funds‑handling procedures
• Partner with the Scan/FMC Team to address scanning file issues quickly.
• Perform additional front‑end financial duties as needed, such as:
  Running totals for all tills Preparing and verifying daily deposit slips Completing required front‑end documentation Reporting issues to the Service Operations Manager.

• Serve as a cashier when needed to support business needs.
• Understand all functions of the customer service center and provide services to customers as required.
• Answer and respond to incoming calls in a professional and timely manner.
• Deliver all job duties with honesty, integrity, and in compliance with Company standards.

• Perform other necessary and required duties as assigned.