MRO Support Specialist

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Are you a master of multitasking who thrives at the intersection of customer satisfaction and operational excellence? Do you have a knack for solving complex logistical puzzles while maintaining a positive, solution-oriented attitude? If so, Airbus Helicopters, Inc. wants you on our team.

As our MRO Customer Experience Representative, you will be the vital link between our internal maintenance shops and our external customers. You won’t just manage accounts—you will oversee the entire lifecycle of Maintenance, Repair, and Overhaul (MRO) activities, ensuring our operations fly high and our clients stay satisfied.

The Customer Support team provides aircraft operations support throughout the aircraft’s operational life. The team coordinates, implements, and monitors all services customized to meet the customer's specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline’s technical and operational needs.

A suburb just outside the Dallas‑Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees.

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high‑deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

• Create sales orders and service orders to initiate the repair / overhaul process.
• Manage data entry and maintain accurate records for work‑in‑progress (WIP) status.
• Ensure all shop warranty claims align with company guidelines and report findings to management.
• Coordinate with internal customer‑facing teams, including sales managers, to support MRO schedule deliveries. Ensure regular update of service order status on SAP.
• Work with Accounting/Finance to ensure financial requirements are met for MRO activities.
• Maintain and update internal WIP reports for stakeholders.
• Assist in handling discrepancies, disputes, and warranty requests internally.
• Create SAP Delivery transactions.
• Process necessary forms to facilitate repair and exchange transactions.

• Maintain internal pricing policies and perform price/cost analysis.
• Prepare quotations for MRO areas and ensure delivery within target lead times.
• Track the status of quotes to obtain approvals from relevant teams.
• Support the internal RFP/RFQ process.
• Adhere to all internal pricing agreements, including catalogue pricing, special agreements, and company policies.

• Create billing for all internally owned repair activity.
• Generate invoices and credits in accordance with internal pricing agreements.
• Support Accounting/Finance with invoice creation and follow‑up.
• Issue credits/debits as required.
• Collaborate with the accounting team to meet internal account and receivable targets.

• Collaborate with repair shops to agree on scheduling and planning based on internal priorities.
• Communicate updated delivery dates and lead times to internal teams.

• High School Diploma or equivalent experience
• Minimum five (5)…