Sales Account Manager​/Reservationist

Description

The Sales Account Manager/Reservationist is responsible for managing all aspects of client relationships from development to completion of service. A key objective is to build and retain ECHO/AFC relationships over multiple markets while generating new revenue with consistent margin. Ideal candidate must have strong customer service skills, proficiency in Microsoft Office (Word, Excel, PowerPoint), type at a minimum of 60 WPM with accuracy, handle busy phones and confidently meet with clients face‑to‑face.

Ability to multi‑task and communicate effectively is required.

Job Type: Full‑time. This office position runs Monday through Friday, with occasional overtime and weekends. Ground Transport experience, specifically in the Motor Coach and Charter industry, is required.

• Client Acquisition:
  Execute outbound calls to minor and major accounts and manage a lead generation pipeline.
• Sales Lifecycle:
  Provide accurate price quotes, develop logistics plans, and close sales while maintaining acceptable conversion rates.
• Account Management:
  Act as the primary point of contact for confirmations, change documents, and contracts.
• Market Intelligence:
  Track and report on competitor pricing, service offerings, inventory trends, and report to VP of National Sales.
• Financial Oversight:
  Develop individual revenue goals and ensure timely collection of payments, invoices, and POs.
• Monitor services provided with follow‑up to achieve consistent customer satisfaction.
• Handle inbound calls and respond in a timely manner.
• Maintain Santa Cruz software experience.
• Build a book of business (a plus).
• Submit weekly status reports.

Base Salary + Commission. Salary

Description:

$50,000.

• Medical (company pays 75% of employee coverage).
• Dental.
• Vision.
• Supplemental Benefits (Short‑term, Long‑term, Accident, Critical Illness).
• 401(k) with company match.