Buyer Consultant

If you know how to turn complex design decisions into a smooth customer experience while uncovering upgrades that genuinely add value to a home, this is your opportunity to own the process from design meeting through closing and beyond.

• Base rate plus commission/bonus opportunities on retail and upgrade sales

• Health, dental, and vision insurance

• SIMPLE Plan 401(k)

• Monday through Friday schedule, 8:00 AM to 5:00 PM

• Evening and Saturday hours as needed for design appointments or model home events

• Company cell phone

• Company laptop

• PTO and paid holidays

  • 1 week of vacation after 12 months of employment

  • 2 weeks of vacation after 24 months of employment

• Vehicle allowance

• Gas card

• Company-provided toll tag

• Career advancement opportunities

• Opportunity to earn more by helping customers select valuable electrical, lighting, audio/video, networking, security, automation, outdoor, and garage upgrades

• Own the buyer experience from the first design consultation through home closing and post-close follow-up

• Work directly with customers to turn ideas and selections into accurate, installation-ready plans

• Build expertise across electrical design, low voltage systems, smart home technology, lighting, security, networking, and audio/video solutions

• Play a key role in improving the design and retail upgrade experience

• Collaborate with installation teams to make sure what customers purchase is what gets delivered

• Combine customer service, residential design coordination, and consultative sales in one high-impact position

• Serve as the primary Buyer Experience Consultant for customers throughout the design and selection process

• Prepare for, conduct, and document customer design meetings

• Guide buyers through electrical and low voltage plan mark-ups and upgrade selections

• Verify that electrical and low voltage plans are complete, legible, and accurately reflect customer selections

• Review selections and pricing for accuracy before plans are released to estimating and field teams

• Maintain standardized design packets, selection sheets, and pricing menus

• Respond promptly and professionally to customer calls, emails, and questions

• Keep customers informed about selections, pricing, change orders, and installation timing

• Address customer concerns professionally and elevate issues to leadership when appropriate

• Coordinate with the Custom Electric & Audio/Video division to ensure sold products and upgrades are installed as specified

• Follow up with customers after design and closing to identify additional retail upgrade opportunities

• Present relevant lighting, audio/video, networking, security, home automation, outdoor, and garage solutions

• Coordinate retail project scheduling and handoffs with the installation team

• Gather customer feedback and reviews to help strengthen the design and retail process

• Maintain accurate records, tracking, and reporting exclusively within authorized company software, devices, and operating systems

• Work with IT and management when existing systems do not support a required business process rather than using unauthorized external tools

• Maintain confidentiality and represent C&B professionally with customers, builders, coworkers, and business partners

• At least 1–2 years of residential electrical experience

• Strong customer service and relationship-building skills

• Ability to guide customers through detailed design decisions and product selections

• Strong attention to detail when reviewing plans, pricing, selections, and change orders

• Ability to read, review, and accurately mark up electrical and low voltage plans

• Strong written and verbal communication skills

• Ability to…