Inbound Leader

The Inbound Leader is responsible for directing and coordinating the day-to-day activities of the Receiving Department. This role provides hands-on leadership to the inbound team, overseeing the accurate and efficient processing of all incoming shipments from check-in through staged put-away. The Inbound Leader serves as the primary point of accountability for team performance, quality standards, safety compliance, and continuous process improvement within the receiving function.

• Lead, coach, and develop Inbound Associates, fostering a culture of accountability, safety, and continuous improvement.
• Assign daily work tasks, monitor team productivity, and adjust staffing allocation to meet inbound volume demands.
• Conduct on-the-job training for new team members on receiving procedures, equipment use, and safety protocols.
• Communicate shift priorities, updates, and performance expectations clearly to all team members.
• Escalate personnel concerns, attendance issues, and performance matters to management promptly.

• Oversee and participate in the receiving, inspection, and verification of all incoming shipments for accuracy, completeness, and condition.
• Ensure all part numbers and received quantities are confirmed against the receiving report before staging for put-away.
• Direct the breakdown of small part deliveries from master packs; ensure all items removed from master packs are properly identified with part numbers via stickers, hand-written labels, or tags prior to staging.
• Supervise the breakdown, count confirmation, and restacking of skidded deliveries in predetermined quantities for put-away.
• Report and document any shortages, damages, or product discrepancies; initiate investigations and coordinate resolution with appropriate stakeholders.
• Ensure timely processing of inbound shipments to meet operational SLAs and minimize dock-to-stock time.

• Oversee down stocking of shelves and pallet bays as needed to maintain proper slotting and accessibility.
• Ensure accurate restocking of completed customer returns to appropriate warehouse locations.
• Partner with Put-Away and Inventory teams to resolve discrepancies and maintain location accuracy.
• Support cycle count activities and physical inventory efforts as directed by management.
• Maintain proper organization and cleanliness of the receiving area and all associated warehouse zones.

• Champion a safety-first culture; enforce all company safety regulations, policies, and procedures at all times.
• Ensure proper and compliant use of all warehouse equipment, including forklifts, pallet jacks, and scanning systems; provide refresher training as needed.
• Conduct regular safety observations and address unsafe behaviors or conditions immediately.
• Ensure compliance with OSHA standards and internal SOPs related to materials handling, labeling, and ergonomics.
• Participate in safety meetings, incident investigations, and corrective action processes.

• Monitor and report daily inbound KPIs including receiving volume, accuracy rates, and productivity metrics.
• Identify operational inefficiencies and recommend process improvements to management.
• Collaborate cross-functionally with Transportation, Inventory Control, and Operations leadership to resolve systemic issues.
• Assist with the implementation of new systems, procedures, and workflow changes as directed.

• High school diploma or GED required; associate degree or vocational training in logistics, supply chain, or related field preferred.
• Minimum 2–3 years of warehouse receiving or inbound operations experience required.
• Minimum 1 year of lead, supervisory, or team leadership experience in a warehouse or distribution environment.
• Experience with Warehouse Management Systems (WMS) and RF scanning equipment required.
• Forklift and/or reach truck certification preferred; willingness to obtain certification required.

• Strong leadership and team-building skills with the ability to motivate and hold others accountable.
• Solid…