Warehouse Fulfillment Lead

Position Summary

We are seeking a Fulfillment Lead who will oversee daily fulfillment operations, including offloading stock deliveries, processing work orders, packing orders for distribution, and supporting warehouse team productivity and accuracy. This role is responsible for ensuring workflow efficiency, maintaining safety standards, assisting with training team members, and helping coordinate daily warehouse activities to meet operational goals.

• Lead daily fulfillment operations to ensure productivity, accuracy, and timely order completion
• Coordinate workflow and delegate tasks to fulfillment team members based on operational priorities
• Serve as a point of contact for warehouse staff, providing guidance, support, and problem resolution throughout the shift
• Monitor team performance and assist in maintaining efficiency standards and operational goals
• Train, mentor, and onboard new fulfillment employees on warehouse procedures, equipment operation, and safety protocols
• Read, interpret, and prioritize work orders to ensure accurate processing and distribution
• Oversee the offloading of delivery trucks and organization of incoming inventory in designated storage areas
• Operate and oversee the safe use of warehouse equipment including forklifts, pallet jacks, and cherry pickers
• Oversee packing and shipping processes to ensure orders meet company standards and delivery timelines
• Coordinate loading of completed shipments onto delivery trucks for distribution
• Assist with inventory management, cycle counts, and maintaining organized warehouse operations
• Finalize work orders and ensure accurate database and inventory system updates
• Enforce adherence to company policies, warehouse procedures, and state health and safety regulations
• Communicate operational challenges, staffing needs, and process improvement opportunities to management
• Support leadership in achieving daily, weekly, and monthly fulfillment and productivity goals

• Proven work experience as a Fulfillment Associate, Fulfillment Specialist, or similar warehouse role
• Previous lead, supervisory, or team leadership experience preferred
• Bilingual in English and Spanish required
• Strong leadership, communication, and organizational skills
• Excellent attention to detail and accuracy
• Ability to multitask and thrive in a fast-paced environment
• Dependable with strong problem‑solving skills and initiative
• Ability to stand, walk, bend, and lift up to 50 lbs.
• Comfortable working in varying warehouse temperatures and conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, and handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

The noise level in the work environment is usually low to moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of…