Operations Supervisor - Evening Shift

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

The Operations Supervisor is responsible for overseeing a wide variety of distribution center activities (including Inbound, Outbound, Returns, Ecommerce, and Spare Parts), effectively employing labor resources to established operational metrics and providing leadership guidance, direction and development to direct reports.

• Organize and assign daily work to meet daily operational demands per established target objectives. Analyze and apply data from reporting tools (Dashboard, Forecasts, and budgets etc.) Analyze productivity and quality results in order to make improvements or take proper corrective action. Develop implement and supervise process quality control actions: ensure consistency execution of procedures and take appropriate corrective/preventive action. Execute company initiatives and strategies to uphold our standard of warehouse and delivery excellence.
• Enforce workplace safety by helping to ensure safety-related rules and policies are observed (e.g., use of PPE, proper housekeeping, equipment handling etc.) Maintain strict compliance with the safety incident reporting process.
• Provides training and guidance that encourages the development of team members. Sets an appropriate tone in the workplace to build team member engagement and retention.
• Identify and implement continuous improvement opportunities for optimizing facility operations. Lead Root Cause analysis as necessary within assigned area of operational responsibility. Ability to manage details, appreciate complexity, and champion problem solving.
• Create and perform annual associate performance elevations. Coach and train staff to company policies and are adhered to.

• High School diploma or equivalent required, College degree preferred.
• Other training/certifications a plus.
• Previous leadership experience.
• Intermediate knowledge of Microsoft Office applications (Outlook, Skype, Excel, Word, PowerPoint, etc); ability to export, format, and manipulate documents from SAP and reporting tools.
• Proficient user of SAP Extended Warehouse Management tools (EWM) & working knowledge of SAP.
• Independently manage tasks/projects within the operation.
• Fluent with professional English communication: both verbal and written.
• Coordinate and Participate in process improvements through Lean concepts, Kaizen, and Six Sigma.
• Strong interpersonal skills with the ability to communicate in a professional manner, maintain confidentiality and sustain a respectful workplace.
• Ability to work a flexible schedule to provide the supervision necessary as business needs change.
• Ability to facilitate daily shift meetings.

Richemont offers a generous compensation and benefits package for eligible employees.

• Employee wellbeing is a top priority  offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary will be determined based on relevant skills and experience

#Richemont #We Craft The Future

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.