Warehouse Supervisor - SITECH

Department: Diversified Businesses (DIV)

Employment Type: Full Time

Location: Grand Prairie

The Warehouse Supervisor is responsible for the daily leadership, coordination, and performance of SITECH warehouse and technology fulfillment operations across two store locations. This position provides direct supervision and direction to the Warehouse Leads at each store, Technology Systems Technicians, and interns. The Supervisor ensures consistent execution of order fulfillment, inventory control, rental fleet support, warranty processing, technician support, warehouse safety, customer service, and system delivery processes.

This role assists management in evaluating, allocating, and directing human, physical, and financial resources to support sales growth, operational stability, customer satisfaction, and continuous improvement across both locations.

The incumbent in this position is expected to model the following practices daily:

• Demonstrate alignment with the company's mission and core business values;
• Collaborate with key internal/external resources;
• Participate in ongoing self-development.

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Model, promote, reinforce, and recognize the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Supervises warehouse and technology fulfillment operations across two assigned store locations, ensuring consistent processes, service levels, inventory discipline, and operational execution
• Provides daily direction and support to Warehouse Leads at each store to ensure orders are reviewed, prioritized, fulfilled, transferred, delivered, and invoiced accurately and on time
• Coordinates workload, priorities, and schedules for Warehouse Leads, Technology Systems Technicians, and interns to meet customer, sales, service, and operational needs
• Oversees incoming sales orders, inventory ordering, delivery expectations, service coordination, technician fulfillment, warranty assignment, rental fleet support, and system delivery for invoicing
• Monitors and forecasts inventory levels for sales stock, rental fleet, parts, technology systems, attachments, and related components; ensures timely replenishment, reconciliation, surplus returns, and cycle count accuracy
• Assists management with implementation, control, and achievement of the warehouse and technology operations business plan, including sales support, productivity, expense control, inventory accuracy, and customer satisfaction goals
• Supports Technology Systems Technicians by helping prioritize installations, system preparation, equipment staging, warranty needs, rental asset readiness, and technician parts or component requirements
• Develops and maintains consistent warehouse procedures across both stores, including receiving, picking, staging, shipping, delivery, returns, warranty processing, RPO transfers, rental fixed assets, and customer walk-in support
• Reviews reports and system activity related to backorders, pending actions, open orders, inventory discrepancies, warehouse productivity, technician support, and fulfillment exceptions
• Coaches, trains, and develops Warehouse Leads, Technology Systems Technicians, and interns to improve technical knowledge, workflow discipline, customer service, safety awareness, and accountability
• Ensures assigned stores maintain safe, clean, organized, and efficient warehouse environments, including proper storage, labeling, equipment usage, housekeeping, and compliance with all applicable safety policies
• Serves as an escalation point for sales, service, technicians, customers, and store leadership when order fulfillment, inventory availability, shipping, warranty, or delivery issues require resolution
• Partners with sales, service, product support, accounting, vendors, and store leadership to resolve operational issues and improve fulfillment speed, inventory visibility, and customer experience
• Performs administrative functions including reporting, audits, cash or account reconciliation as applicable, inventory documentation, time reporting review, expense monitoring, and process compliance
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

• Advanced knowledge of…