Specialist - Cash App & Receivables

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19 000 colleagues in more than 20 countries.

Acrisure was built on entrepreneurial spirit, prioritizing leadership, accountability, and collaboration to enable teams to work at the highest levels possible.

Acrisure is seeking a Specialist in Cash App & Receivables to join our team in Grand Rapids. This role reports to the Senior Manager for Accounting & Finance Operations and supports the accurate and timely execution of processes within the function. The Specialist works closely with peers, our Accounting automation partner/offshore delivery team, internal stakeholders, the functional Senior Manager, and the Business Process Owner team to ensure accuracy, resolve issues, and maintain process consistency.

The role acts as a hands‑on subject‑matter expert, supporting day‑to‑day functional activities, addressing escalations, and contributing to continuous improvement initiatives.

• Serve as the primary onshore escalation point for Operations staff and offshore delivery teams, taking ownership of complex issues and ensuring timely resolution.
• Drive process consistency and improvement by analyzing recurring issues, coordinating with offshore leads, sharing best practices, and supporting training/documentation to reduce future escalations.
• Assist in the development and enhancement of processes through streamlining tasks and improving efficiency.
• Build and maintain strong relationships with the Accounting automation partner/offshore delivery team, Operations, Growth, Accounting, and Finance teams, addressing escalations, inquiries, and resolving discrepancies promptly.
• Stay up to date with industry regulations and best practices, implementing and maintaining accounting policies, procedures, and controls to ensure compliance.
• Identify potential financial risks and raise issues with suggested solutions to leaders and Operational Excellence.
• Participate in special projects and initiatives, demonstrating flexibility in a fast‑paced environment.
• Ensure accurate and timely completion of tasks related to carrier invoices and payments.
• Work closely with offshore delivery teams to ensure high‑quality processing that meets SLAs, performing regular quality audits.
• Support training documentation and knowledge sharing for onshore and offshore teams.
• Participate in UAT for system enhancements or process changes.

• Strong understanding of Cash App & Receivables operations.
• Ability to navigate, problem‑solve, and complete complex processes.
• Exceptional attention to detail and accuracy, with the ability to analyze complex financial data.
• Initiative to complete work independently without prompting.
• Strong organizational and time‑management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to build relationships with agency partners, carrier partners, and internal stakeholders.
• Ability to work independently as well as collaboratively in a team‑oriented environment.
• Solid problem‑solving and decision‑making abilities, with a proactive approach to identifying and resolving issues.

• Bachelor’s degree in accounting, finance, or a related field (preferred).
• 3–5+ years of insurance accounting experience in Cash App & Receivables (required).
• Proficiency in the Applied Epic agency management system.
• Proficiency in Microsoft Office applications.
• Strong cross‑functional knowledge across all insurance accounting processes.
• Familiarity with process improvement tools or methodologies such as Lean, Six Sigma, or automation.

Candidates should be comfortable with on‑site presence to support collaboration, team leadership, and…