AR​/Collections Specialist Job in Grand Rapids, MI

AR/Collections Specialist

We are looking for an AR/Collections Specialist to support receivables management and maintain strong customer account performance in Grand Rapids, Michigan. This position focuses on resolving outstanding balances, communicating with clients on payment matters, and helping improve cash flow through consistent follow-up and account review. The ideal candidate brings experience across commercial and consumer collections, applies sound judgment in credit-related situations, and works effectively in a fast-paced environment.

Responsibilities include managing a portfolio of outstanding accounts by conducting timely follow-up on overdue invoices and open balances. Communicate with business and consumer customers to secure payment commitments, clarify account issues, and document collection activity. Review aging reports and prioritize collection efforts to reduce delinquency and support healthy cash flow. Investigate billing discrepancies and collaborate with internal teams to resolve payment delays efficiently.

Apply established collection practices to both B2B and consumer accounts while maintaining professionalism in all interactions. Monitor account status, recommend next steps on escalated matters, and support credit-related decision making when needed. Maintain accurate records of customer contact, payment arrangements, and account updates within tracking systems. Contribute to process improvements within accounts receivable and collections operations as business needs evolve.