Accounting Specialist

Proudly Employee-Owned | Midwest-Based | Full-Service Crane Manufacturer

Primary

Location:

Grand Rapids, Michigan

Department: Finance & Administration

Reports To: Controller

Status: Full-Time

The Accounting Specialist is responsible for accurate and timely customer billing, cash application, account reconciliation, and collection follow-up. The position collaborates closely with the Controller and with sales, service, project, and customer contacts to resolve billing issues, maintain reliable receivable records, and support Wolverine’s cash flow and financial reporting.

• Prepare and issue accurate customer invoices for service work, inspections, parts, fabrication, installation, modernization projects, and new equipment.
• Verify invoice amounts, customer purchase orders, payment terms, billing addresses, tax status, service tickets, shipping documents, project milestones, and other supporting documentation before billing.
• Submit invoices and required documentation through customer portals, electronic mail, or other designated channels, and retain evidence of submission.
• Track unbilled work and follow up with responsible departments to obtain missing documentation and prevent avoidable billing delays.
• Prepare customer statements, credit memos, rebills, and billing corrections after receiving the required review and authorization.
• Maintain accurate customer master data, billing instructions, portal credentials, tax‑exemption documents, and related account records.
• Post customer payments received by check, ACH, wire transfer, credit card, or other approved methods accurately and promptly.
• Research unidentified receipts, short payments, deductions, over payments, and misapplied cash, coordinating with customers and internal teams to resolve differences.
• Reconcile customer accounts and the accounts receivable subledger; investigate and correct discrepancies in accordance with established controls.
• Maintain organized electronic records supporting invoices, payments, adjustments, collection activity, and customer correspondence.

• Review accounts receivable aging regularly and conduct professional, consistent follow-up on current and past‑due balances.
• Contact customers by telephone and email to confirm invoice receipt, resolve questions, secure payment commitments, and document collection activity.
• Identify disputed invoices, credit concerns, recurring payment issues, and other collection barriers; escalation material items to the Controller and appropriate operational leader.
• Coordinate with sales, service, project management, and customer personnel to resolve pricing, documentation, purchase‑order, quality, or other billing disputes.
• Prepare weekly aging and collection‑status reports for the Controller, including customer contact, outstanding issues, promised payment dates, and recommended escalation.
• Maintain constructive customer relationships while applying Wolverine’s credit and collection practices consistently.

• Support month‑end close by reconciling accounts receivable activity, researching variances, and providing schedules requested by the Controller.
• Assist with audit requests, customer balance confirmations, bad‑debt analysis, and documentation supporting credit memos, write‑offs, and account adjustments.
• Monitor and report key receivables measures such as total aging, past‑due balances, days sales outstanding, collection commitments, and unresolved disputes.
• Follow established approval, segregation‑of‑duties, record‑retention, confidentiality, and internal‑control requirements.
• Recommend practical improvements to billing, collections, customer portals,…