Operational Controller, Service

Ascent Aerospace – Inspiring the next generation of flight!

Ascent Aerospace is a world-renowned, single-source provider of production and automated assembly systems for the aerospace and defense industry. We provide high-precision advanced automated equipment as well as a full suite of both mold and assembly tooling required for the aerospace manufacturing market, including the largest Invar molds ever made— making us the largest tooling group in the industry. We work with our customers to develop their project and see it through, from process engineering to build and installation, to ensure it is an efficient and cost-effective solution.

As a true, single-source integrator, we have proven tools to surpass our customer expectations. We have greater control of timing and schedules, which allows for 100% accountability, and avoids costly mark-ups, ultimately saving our customers money. The result: a group of businesses, each an industry leader within their own discipline, now acting as one truly integrated supply base.

The Operational Controller – Service is a hands-on finance and operations partner supporting the Service organization. This role will help improve visibility and control across WIP, forecasting, job profitability, quoting, inventory, billing, and service performance.

This position requires a solid foundation in finance and accounting and works closely with operational teams to analyze financial and operational data, identify trends and opportunities, and translate findings into practical actions that improve execution, financial performance, and profitability.

This document in no way states or implies that these are the only duties to be performed by the employee occupying the position.

• Maintain accurate WIP reporting and review open jobs for cost, revenue, margin, billing status, and aging.
• Support cost-to-complete estimates, POC accounting where applicable, and timely job closeout.
• Work with Service teams to identify aging WIP, cost overruns, and margin risks.

• Support monthly revenue, gross margin, expense, and working-capital forecasts.
• Use backlog, scheduled work, and expected completion dates to improve forecast accuracy.
• Provide variance analysis and help explain key drivers of performance.

• Support financial review of service quotes, maintenance contracts, spare parts, and machine upgrades.
• Help ensure labor, material, travel, freight, outside services, and target margins are appropriately reflected.
• Compare quoted margins to actual results and identify opportunities to improve estimating.

• Develop and maintain practical Service dashboards and KPI reporting.
• Analyze profitability by job, customer, contract, and service line.
• Support analysis of technician utilization, throughput, backlog, job cycle time, and margin performance.

• Monitor completed-but-not-billed work and help remove barriers to invoicing.
• Track WIP aging, billing cycle time, and other working-capital measures.
• Help improve the process from work performed → job completion → invoicing → cash collection.

• Improve ERP data accuracy and recurring Service reporting.
• Develop practical Excel, Power BI, or similar reporting tools.
• Identify and support improvements to WIP, quoting, forecasting, inventory, billing, and job-closeout processes.

• Inventory turnover and aging
• Service contract profitability

Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be:

• Bachelor’s degree in…