Client Service Associate

Job Description Summary

HB Steele Interactive Financial Planning is seeking a highly organized and detail‑oriented Client Service Associate to provide exceptional support to two independent financial advisors and collaborate closely with our Director of Client Engagement. This client‑facing role is essential to delivering an outstanding experience through proactive communication, scheduling, and service coordination. The ideal candidate will be professional, discreet, and capable of handling sensitive financial information with integrity.

Strong administrative skills, the ability to manage multiple priorities, and a commitment to excellence are critical for ensuring the smooth operation of the advisors’ practice. If you are passionate about delivering exceptional client service and thrive in a dynamic team environment, we’d love to hear from you.

• Service daily client inquiries over the phone, online, and in person, including scheduling meetings, managing calendars, and greeting clients
• Work independently and within a dynamic team environment to provide administrative support to the financial advisors and branch office
• Open new client accounts, process money movement, and research information as needed
• Ensure client paperwork and documentation is accurate prior to submission and processing; follow up to ensure accurate completion
• Prepare various business summary reports and client‑specific reporting as needed for review by the financial advisor
• Create and maintain records and files utilizing Client Relationship Management (CRM) software
• Assist with compliance documentation and record‑keeping
• Coordinate mailings and gifting
• Actively engage in available training, cross‑training and professional development opportunities to remain current on industry policies and procedures
• Perform other duties and responsibilities as assigned

• Company’s working structure, policies, mission, and strategies
• General office practices, procedures, and methods
• Basic investment concepts, practices, and procedures used in the securities industry
• Financial markets, products and industry regulations

• Client Relationship Management (CRM) software
• Microsoft Office
• Effective communication (in‑person, virtual, phone and mail)

• Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
• Analyze and research account information
• Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced, task‑oriented work environment
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns
• Provide a high level of customer service in a calm and professional manner
• Use mathematics sufficient to process account and transaction information
• Use appropriate interpersonal styles and communicate effectively
• Work both independently and as part of a team
• Provide a high level of customer service

• Bachelor’s degree preferred, or equivalent years of experience in industry

• General experience: 3 to 6 years

• Securities Industry Essentials Exam (SIE) – Financial Industry Regulatory Authority (FINRA)

Less than 25%

Resident

HB Steele Interactive Financial Planning and its employees are independent contractors with respect to Raymond James. The term “Raymond James” includes but is not limited to Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors Inc. (“RJFSA”) as affiliates.

At Raymond James our associates use five guiding behaviors—Develop, Collaborate, Decide, Deliver, Improve—to deliver on the firm’s core values of client‑first, integrity, independence and a conservative, long‑term view.

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.