Team Support Staff - BRAINS Clinic;

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220‑acre main campus, and our network of clinical sites across Michigan. We are a tight‑knit community of healers who witness the impact of our life‑changing work each day.

Cost Center: 358 BRAINS

Scheduled Weekly

Hours:

40

Work Shift: First Shift (United States of America)

As a Team Support Staff at Pine Rest, you’ll be part of a tight‑knit team that believes in the healing power of your expertise and compassion. According to general directives and established departmental policies and procedures, you will perform administrative support duties including but not limited to typing correspondence, maintaining department records, distributing mail, and scheduling. You will be dedicated to excellent customer service, enthusiastic about the care we offer, and will foster a sense of belonging and empowerment in a diverse workplace.

• Offers administrative support through phone and in person, including but not limited to greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, and inputting data in computer system.
• Maintains department‑specific files that may be sensitive in nature.
• Performs record‑keeping duties including sorting, classifying, and filing semi‑complex records; posting appropriate information onto data entry screens; checking and verifying moderately complex arithmetic data; performing routine computations; creating simple queries or requesting reports from other data‑based systems.
• In clinical areas, maintains medical records, including assisting physicians in completing medical records.
• In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes, etc.
• May assist persons in understanding balances on their accounts and addressing any concerns flagged on their account.
• May be responsible for data entry into Pine Rest’s Electronic Medical Record System.
• May transcribe clinician or other staff dictation and/or edit documents given from supervisors or others.
• Calculates charges, collects, and verifies chargeable for therapies/procedures (in clinical areas) and follows up on balances accordingly.
• May assist in ordering office supplies.
• Must be able to maintain composure in environments of elevated stress levels.

• A minimum of one year of related work experience to direct workflow and to effectively prioritize workload is preferred.
• Position requires completion of a high‑school (or equivalent) diploma.
• Preferred experience using Microsoft Office Suite.

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part‑time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high‑school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services requires all employees to receive the COVID‑19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.