Weekend Family Services Coordinator

Family Services Coordinator

Reports To:

Mission Services Director

Status:
Full-Time, Hourly, $21-$25 per hour

Hours:

This is a consistent weekend position with an expected schedule of Fridays 12:00 pm to 10:00pm, Saturdays from 9:00am–9:00pm and Sundays from 9:00am–9:00pm. While this position follows a generally consistent schedule, hours may be adjusted based on operational needs. Minimum of 32 hours per week.

The Family Services Coordinator plays a vital role in creating a welcoming, safe, and supportive environment for our guests. This position supports daily operations, guest interactions, and facility management to ensure a positive experience for families during their stay.

• Foster a sense of community by remaining visible, accessible, and approachable to guests, ensuring requests are addressed promptly and empathetically.
• Identify and report special family situations as outlined in procedures.
• Offer conflict de- escalation support as needed.
• Perform detailed administrative tasks, including maintaining shift notes, updating rosters, data entry, and completing projects assigned.
• Serve as the primary point of contact for phone calls, visitors, and deliveries, ensuring a warm and professional welcome.
• Assist with on-site vendor coordination as needed.
• Manage visitor check-ins, providing clear and supportive guidance to guests and volunteers.
• Receive and process in-kind donations with care and accuracy.
• Retrieve daily mail and forward to appropriate staff members.
• Handle interruptions with professionalism and prioritize tasks effectively.
• Support occupancy management by preparing facilities, coordinating guest check-ins, conducting house orientations, and managing check-outs, including related recordkeeping.
• Assist with food pantry inventory, monitoring supply levels, and coordinating replenishment as needed.
• Assist with driving a company shuttle vehicle to transport families to and from treatment locations when volunteer drivers are unavailable.
• Help maintain the family database, ensuring that all information is kept current and accurately recorded for reliable reporting.
• Operate off site hospitality cart in accordance with program guidelines.

• Delegate and coordinate tasks for family services volunteers under the guidance of the Mission Services Director.
• Ensure accurate scheduling of volunteers on the database, making sure the house calendars and database volunteer calendars match.
• Ensure database shifts are added regularly to allow volunteers to record hours.
• Maintain accurate volunteer profiles in the database and work with Volunteer Local software to troubleshoot issues.
• Support the meal program by delegating and coordinating meal group volunteers under the guidance of the Mission Services Director.

• Maintain clean and comfortable common areas and work spaces by performing light housekeeping tasks, such as cleaning, restocking supplies, managing trash and recycling, and assisting with laundry.
• Track and organize incoming in-kind donations for efficient storage and use.
• Assist with vendor coordination on site.
• Track and organize inventory of house supplies, food program, guest supplies, etc. and communicate needs to Mission Services Director.

• Demonstrate thorough knowledge of RMHC West Michigan policies and procedures.
• Attend and actively participate in staff meetings and training sessions.
• Maintain positive, collaborative relationships with staff and volunteers to support a unified team effort.
• Perform other duties as assigned to meet organizational needs.
• Coverage at local program locations as needed.
• Provide backup coverage for leadership as needed, including managing after hours phone calls when requested.
• Hours may be adjusted based on operational needs, including program coverage, vacation coverage, call‑ins, or temporary scheduling adjustments needed to support operations.

• Strong organizational skills with proven ability to prioritize tasks and maintain attention to detail.
• Reliable, punctual, and team-oriented, demonstrating a positive attitude in all interactions.
• Calm and…