Office Assistant

Work Hours/Schedule Flexible (within the hours of 9 AM to 5 PM)

• Answer telephones with professionalism and respond to office requests and inquiries
• Customer Service:
  Provide a welcoming work environment, a general understanding and specific information regarding the College’s resources and offices:
  Student Life, Financial Aid, Disabilities Support etc.
• Answer basic questions regarding similar services in other departments, i.e., and Admissions, Financial Aid, and Student Financial Services.
• Supporting outreach initiatives to students regarding academic support, personal and professional development
• Perform administrative work and assist student, staff, and faculty questions
• Participate in WCIMA events and programs
• Assist with data collection from students or WCIMA initiatives
• Serve on planning committees for office initiatives
• Perform document management, scanning, and processing of electronic documents
• Reply professionally to e-mail correspondence daily and maintain inbox
• General office duties as needed
• Scan confidential documents as needed
• All other duties as assigned by supervisor

• Must possess excellent communication and telephone answering skills with good command of the English language
• Proven customer service experience (six months minimum) with excellent attendance and punctuality
• Excellent computer, Internet, and data input skills showing speed and accuracy
• Excellent written communication skills in responding to Web inquiries
• Comfortable in learning and using new technologies
• Good organizational and problem solving skills
• Comfortable working with students of various ages, ethnic and cultural backgrounds, and experience
• Must have positive attitude and enjoy working with people; be friendly, cordial, and a team player in a multi-person office
• Detail oriented, self-disciplined, strong work ethic, dependable, efficient with ability to handle workloads and deadlines with limited supervision; and high degree of stress tolerance for fast-paced office
• Must project professional image in manner and attire at all times

• Be enthusiastic, driven, creative, and friendly.
• Be sensitive to the needs of current and prospective students.
• Work well in a team environment.
• Passion for diversity and inclusion.