Operations Specialist

Optimal C are is where your dedication meets a rewarding career.

The Operations Specialist is responsible for performing a wide range of operational processes including knowledge of a wide variety of software programs utilized throughout the company. The Operations Specialist will complete assigned projects of a wide range to support the Operations Manager. Must have an understanding and knowledge of software applications as well as procedures surrounding daily back-office activities including dashboards, management of reports, and is responsible for completion of activities related to the applicable EMRs utilized by all service lines.

• Accountable for processing report requests, analyzing data, processing of any required workflow requirements, and provide support for all operational processes when needed
• Adheres to procedures surrounded daily office activities including but not limited to accessing workflow, reports, dashboards, and supplying report findings to appropriate staff
• Performs a wide varies of duties related to maintaining, creating, and analyzing data to monitor operational processed and support management staff with report requests in the software systems
• Participate in the implementation of new software and devices, if applicable
• Support the integration team and may actively participate in the transition of patient entry into the appropriate EMR software, if applicable
• Prepares, compiles, and sort documents for data entry
• Transcribes information, text, and data into the required applications, such as word processors, spreadsheets, and databases
• Responds to requests for information and access relevant files
• Maintain accurate and organized filing systems
• Provide back-up assistance for other clerical positions and perform routine office support duties

• High school diploma or GED
• Strong verbal and written communication skills
• Demonstrate ability to multi-task
• Discreet and maintain HIPAA and confidentiality
• Able to demonstrate problem solving skills, organizational skills, and attention to detail

• 1 year experience working in a clerical setting preferred

• Office
  
  Location:
  
  Grand Rapids, MI

• 8:00 AM – 5:00 PM, Monday through Friday

$21 - $24 USD

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• Fraud Protection
• And more...

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.