Information Clerk - Patient Guest Relations

Job Summary

Under direct supervision and according to established policies and procedures, the Information Clerk will receive and assist patients and visitors, directing them to the appropriate hospital location. The clerk answers incoming telephone calls to provide general and patient‑related information using an online computer system.

• Receives patients and visitors; retrieves patient information from the computer; provides patient room number, issues visitor passes, and directs visitors to appropriate locations.
• Provides general information to visitors or telephone inquiries such as visiting hours, number of visitors per patient, and hospital services; routes calls, pages or takes messages for physicians.
• Assists and routes hospital visitors and patients to appropriate locations.
• Maintains visitor pass file according to established procedure to accurately reflect availability of passes for each patient room; maintains an adequate supply of visitor passes, replacing those that are missing or soiled.
• Inputs visiting restrictions into the online computer as requested by nursing, security or patients.
• Arranges transportation for patients as requested by contacting taxi services or patient’s home, nursing home, etc.; arranges for transportation to hospital departments as needed (e.g., Labor and Delivery patients).
• Promotes guest relations; anticipates and responds to the needs of others; provides assistance in a courteous, quick manner; treats others with care and respect maintaining privacy, confidentiality and dignity; maintains a professional appearance and a clean, safe environment.

• High school diploma or equivalent.

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Generous paid time off (PTO).
• Career development and continuing education opportunities.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance program;
  Employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, auto & home insurance.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program.

E‑Verify: http://(Use the "Apply for this Job" box below). Tenet participates in the Work Opportunity Tax Credit (WOTC) programs. WOTC: https:///opptax