Office Assistant III

The purpose of this position is to perform varied complex clerical/administrative duties. Work involves typing letters, reports, and a variety of documents and forms, maintaining records systems, processing a variety of documents, and entering data in City systems, greeting the public and carrying out various related information processes.

• Provides organizational and project related support for various department managers
• Greets customers, answers and screens phone calls, answers questions, directs inquiries to proper sources and helps with online issues
• Coordinates appointments, schedules meetings, keeps departmental calendars and facilitates meeting implementation
• Handles registrations, makes travel reservations and arranges transportation
• Provides guidance to staff and customers
• Prepares and processes variety of documents, agendas, correspondence, agreements, materials etc.
• Maintains and distributes official and confidential documentation
• Verifies and trouble shoots information, performs data entry, scans applications, receives payments and mails various correspondence
• Processes various documents such as permits, applications, payments, renewals, purchase orders, claims, billing requests and registrations
• Maintains, files, scans, and prints various documents
• Attends meetings and compiles minutes
• Conducts project research
• Performs related work as required

• At least two years of relevant college-level course work or an Associate's degree from an accredited college or university in or a related field
• At least one (1) year of related work experience performing general clerical or office work
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities

• Medical, Dental, and Vision starting on Day 1
• 6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
• Employee & Employer contributions to Retiree Health Savings Account
• Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
• Twelve Paid Holidays
• Paid Vacation and Sick Time
• Paid Parking (if applicable)
• Employee Home Ownership Incentive
• Tuition Reimbursement and professional development opportunities
• Paid Parental Leave
• Employee Assistance Program with free mental health counseling
• Comprehensive Wellness program with a health and wellness incentive
• Employee Discounts and Perks

Should an applicant need any disability related accommodation or other consideration in the application or selection process, please notify the human resources department upon submittal of application

The City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

This position is subject to the provisions of the applicable collective bargaining agreement and all relevant civil service rules. For additional information, links to union agreement and Civil Service Rules are provided below.

• Collective Bargaining Agreements
• Civil Service Rules