Administrative Assistant

Description We are looking for an Administrative Assistant to support a non-profit organization in Grand Rapids, Michigan. This Contract to Permanent opportunity is ideal for someone who can combine strong office coordination skills with compassionate client support in a community-focused setting. The person in this role will help individuals and families access housing resources, maintain accurate documentation, and contribute to program success through organized, responsive service.

Responsibilities:

- Welcome clients, answer incoming calls, and provide day-to-day administrative support for housing-focused programs in a courteous and attentive manner.

- Evaluate client circumstances, gather required information, and help determine program eligibility and service needs for individuals and families facing housing instability.

- Assist participants with housing searches, application steps, and rent affordability reviews in alignment with program guidelines.

- Educate clients on renter expectations, lease-related responsibilities, and effective ways to navigate concerns with landlords or property managers.

- Coordinate with property owners, community partners, and service providers to support placements, resolve issues, and encourage stable housing outcomes.

- Maintain organized client records, complete data entry, and prepare monthly, quarterly, and annual reports to satisfy funding and compliance standards.

- Monitor housing units for program suitability and quality expectations while documenting findings and follow-up actions as needed.

- Support workshops, coaching sessions, and group activities that encourage self-sufficiency, employment readiness, and long-term housing stability.

- Participate in team meetings, trainings, and process improvement efforts, including updates to service procedures and documentation practices.

- Carry out additional administrative and program support duties as assigned to help meet agency goals and regulatory requirements. Requirements - Experience in administrative support, front desk coordination, receptionist work, or office operations.

- Ability to manage inbound calls, perform accurate data entry, and maintain detailed records in a timely manner.

- Strong written and verbal communication skills, with the ability to interact effectively with clients, staff, and external partners.

- Comfortable handling sensitive information with professionalism, discretion, and attention to accuracy.

- Ability to interpret program rules, follow established procedures, and complete required reporting for compliance purposes.

- Strong organizational skills with the ability to balance multiple priorities in an office and community-based service environment.

- Proficiency with standard administrative systems and general office technology.

- Commitment to supporting individuals and families with empathy, respect, and a service-oriented approach. Talent Match®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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